OPES Insurance Joint Stock Company continues to affirm the strong steps of the promising digital insurance model by being honored in two important categories: "AI Initiative of the Year" and "Virtual Insurer of the Year" at Insurance Asia Awards 2025 - the leading honor ceremony for the insurance industry in the Asia Pacific region. This is a clear demonstration of the achievements that OPES has reaped after persistently pursuing a comprehensive digitalization strategy.

Notably, OPES was honored as “Digital Insurer of the Year” for the second consecutive time and is also the only Vietnamese representative to receive this award to date. With a revenue growth rate of 95% in 2024, more than 20 insurance products distributed through multiple channels, and a network of 30 partners operating in many fields, OPES conquered the jury with its ability to deploy a digital insurance model effectively and sustainably.

In addition, to win the “AI Application Initiative of the Year” award, OPES surpassed many strong competitors, as well as met a rigorous evaluation system including 3 core criteria: breakthrough and creativity, effectiveness and impact, flexibility and adaptability.

According to the assessment from Insurance Asia Awards, OPES has had initiatives to apply AI in a new and different way, creating real value, gradually automating operations as well as digitizing the entire customer journey, while bringing positive impacts to business operations as well as the entire industry.

In more than 7 years of operation, OPES has deployed a series of projects applying AI to services, products and operations. Notably, the real-time risk assessment system using image analysis and machine learning technology in motor vehicle insurance helps save manpower and improve customer experience.

Not stopping there, OPES also integrates AI and process automation technology (RPA - Robotic process automation) into many other operational stages, from text processing, documents, chat bots..., helping to cut 70% of paperwork processes, saving 50% of resources.

OPES representative shared: “The title of “Digital Insurer of the Year” for 2 consecutive years and “AI Application Initiative of the Year 2025” is a worthy recognition for the efforts in digitalizing insurance that OPES has been steadfast in since the early days, as well as affirming the position and achievements of OPES in the Vietnamese non-life insurance market. We believe that technology, especially artificial intelligence (AI), is not only effective in the present, but also has the ability to quickly adapt to changes, ready to take advantage of future development opportunities in the insurance industry. OPES will continue to innovate and create, contributing to promoting the common development of the Vietnamese and global insurance market.”

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Ms. Pham Thi Huong Giang - Director of OPES Marketing and Communications Center at the Insurance Asia Awards 2025 ceremony

By the end of the second quarter of 2025, OPES had served more than 20 million customers and issued nearly 500 million online insurance contracts. The daily contract output increased more than 2 times, from 300,000 contracts (in 2023) to 630,000 contracts (in 2024). In the first half of 2025, at its peak, OPES recorded a record level when it issued nearly 1 million insurance contracts/day.

In addition to strong growth performance, OPES still maintains a lean business model with only about 120 full-time employees (FTE), becoming a non-life insurance company with the highest revenue per employee performance in the Vietnamese market.

The company has set a pre-tax profit target of VND636 billion in 2025, an increase of 34% compared to 2024. To achieve this plan, OPES will continue to maintain investment in technology, increasing the application of artificial intelligence AI, one of the key factors helping the business maintain its leading position in the digital insurance model.

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OPES affirms its position as a pioneer digital insurer

Previously, OPES was also honored to be in the “Top 10 Prestigious Non-Life Insurance Companies in 2025” announced by the prestigious ranking organization Vietnam Report. Notably, OPES is the “youngest” company to appear in this prestigious ranking, demonstrating its outstanding competitiveness in the market. The announcement ceremony is expected to take place in August 2025 in Ho Chi Minh City.

As a company belonging to the distinct extended financial ecosystem of parent bank VPBank , OPES benefits from the comprehensive support of the group model, reaching a wide customer base across the country in many fields from banking and finance, securities, and consumption. From there, it helps the company diversify its business model, products, and services to suit each customer segment.

Phuong Dung

Source: https://vietnamnet.vn/opes-thang-lon-voi-bo-doi-giai-thuong-danh-gia-tai-insurance-asia-awards-2025-2420101.html