Exemplary group in learning and following President Ho Chi Minh's teachings.

The Provincial Public Administrative Service Center has recently implemented many effective methods, creating breakthroughs in resolving administrative procedures and improving the quality of service for citizens and businesses in the province. Through this, it has become a model example of learning from and following President Ho Chi Minh's teachings.

Officials at the Provincial Public Administrative Service Center receive and process administrative procedures for citizens.

Public Administrative Service Center The provincial authority is the central coordinating agency responsible for implementing guidelines, receiving administrative procedure applications, organizing the resolution of administrative procedures, and returning the results to organizations and individuals in accordance with regulations.

Guided by the ideology and working style of President Ho Chi Minh , and oriented towards a people-serving administration, the Public Administrative Service Center The province is constantly striving to devise solutions to create the most favorable conditions for resolving administrative procedures for citizens and businesses.

One of the solutions is to implement the "5-in-1" workflow in handling administrative procedures for organizations and citizens. This approach has enhanced transparency, minimized the risk of corruption, and significantly shortened the processing time for administrative procedures for organizations and citizens.

Furthermore, to further promote administrative procedure reform, the Public Administrative Service Center The province has strengthened the application of information technology to digitize records and streamline administrative procedures. Accordingly, starting from June 1, 2022, the Center has officially coordinated with departments and agencies to digitize records and receive and process administrative procedures. This allows citizens and businesses to complete their applications quickly, conveniently, and at reduced costs.

During the digital transformation process, the center has innovatively implemented cashless payment methods for administrative fees and charges, such as scanning QR codes and swiping cards through POS machines. Simultaneously, it has applied the initiative "Using artificial intelligence (AI) to support the resolution of administrative procedures at public administrative centers at all levels".

Officials at the Provincial Public Administrative Service Center stamp and return the results of administrative procedures to citizens according to the "5-in-1" process.

Learning from and following President Ho Chi Minh's example, in the work of resolving administrative procedures, it's not just about solutions, but also about improving the spirit, attitude, and public service ethics of officials and civil servants in serving the people and businesses, as demonstrated by the Public Administrative Service Center. The province has assigned staff to assist citizens in filling out applications and instructed appraisal officers to carefully check the documents, guide citizens in completing them, and ensure that the transaction and processing time does not exceed 10 minutes per application. At the same time, citizens are being informed and guided on how to create accounts, submit applications, and track their applications online through the National Public Service Portal.

With this approach, from 2017 to the present, the Provincial Public Administrative Service Center has received and processed 80,378 online applications at levels 3 and 4. This has facilitated electronic transactions for citizens. Mr. Nguyen Anh Tuan (Ha Long City) shared: "I came to the Public Administrative Service Center." I applied for a passport in the province and was guided by officials on how to submit the application online, so it was completed quickly. I am very satisfied with the way the staff here work.

Serving citizens and businesses better in resolving administrative procedures has been a practical way of learning from and following President Ho Chi Minh's example at the Provincial Public Administrative Service Center. To date, the average processing time for administrative procedures at the Center has decreased by 50% compared to the regulations of the Central Government. In the first quarter of 2023, the Provincial Public Administrative Service Center... The province received 20,723 administrative procedure dossiers (an increase of 77.2% compared to the same period in 2022), all dossiers were processed on time or ahead of schedule (reaching 99.8%). In the first quarter of 2023, the Public Administrative Service Center The province received 504 evaluation forms from organizations and individuals, with 100% expressing high satisfaction.

Youth Union members at the Provincial Public Administrative Service Center guide citizens on submitting administrative procedures via smartphone.

With its reform efforts and innovative solutions in the spirit of learning from and following President Ho Chi Minh's example, the Provincial Public Administration Service Center has been recognized and highly appreciated by all levels. In 2018 and 2020, it received the Prime Minister's Emulation Flag for outstanding achievements, leading the Culture - Social Affairs Emulation Bloc. For many consecutive years, it has been awarded certificates of merit by the Provincial People's Committee for outstanding achievements in the "Cultural Agency/Unit" emulation movement; for improving and enhancing the province's PAR Index, SIPAS, and PAPI; and for implementing e-government at the departmental, district, and commune levels...

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