These "digital tour guides"
“Your phone already has VNeID and the Electronic Party Member Handbook. You should also install the Ho Chi Minh City Digital Citizen app,” said Ms. Luc Thi Ngoc Nu, Deputy Secretary of the Dien Hong Ward Youth Union (Ho Chi Minh City), while demonstrating on her mobile phone to Mr. Phan Minh Tien (39 years old). Hearing Ms. Nu introduce the features such as looking up administrative procedures, medical information, or providing feedback on draft policies, Mr. Tien happily remarked, “That’s so convenient!”
For several weeks now, Ms. Nu and the members of the Dien Hong Ward Summer Team have been going to each neighborhood and alley to encourage and assist people in installing necessary applications on their mobile phones. In addition, the team members have also organized training sessions for residents on how to apply digital transformation to their daily activities.
The Dien Hong Ward Youth Union's Summer Campaign team consists of 19 members, including local youth union members and volunteer students from universities and colleges. Previously, the Dien Hong Ward government launched 38 task forces to implement the "Going to every alley, knocking on every door, checking on every person" campaign in 38 neighborhoods within the ward to promote digital transformation. The ward's Youth Union assigned young people to participate, forming the core force in these task forces. "The proactiveness and pioneering spirit of the youth union members are crucial factors in helping people access digital transformation," shared Ms. Luc Thi Ngoc Nu.
Patiently support the people.
Not only in Ho Chi Minh City, but in many localities across the country, youth union members are also becoming valuable supporters for people in accessing digital services.
Early in the morning, the atmosphere at the Van Thang Commune Public Administrative Service Center ( Ninh Binh Province) was bustling. At the document reception counter, many people were fumbling with their smartphones. "I forgot my online account password, I've tried several times but it still doesn't work," is one of the common phrases Nguyen Thi Hanh, Secretary of the Van Thang Commune Youth Union, hears from residents when she assists them with online procedures. In such situations, the young volunteers patiently guide them step-by-step: checking information, verifying data, retrieving passwords, restoring accounts, until the residents' online applications are successfully submitted.
From assisting in resolving such obstacles, the blue uniforms of the youth union members have become a familiar sight whenever people in Van Thang commune visit the Public Administrative Service Center from the summer of 2025 until now. Ms. Nguyen Thi Hanh said that the responsible support of the youth has contributed to bringing the rate of online applications in the commune to about 90%, helping Van Thang commune's administrative reform and digital transformation index always be among the leading groups in the province.
From amenities to livelihood creation
In Can Tho City, home to over 668,000 ethnic minority people, accounting for approximately 17.3% of the population, bringing digital technology to every household remains a significant challenge. To help people access digital amenities, youth union members regularly visit villages and hamlets to guide and support the use of digital services.
Amidst the scorching summer heat, members of the "Popular Education" team in Gia Hoa commune (Can Tho City) are diligently visiting households to guide them on using digital platforms to serve their lives and work. Ms. Nguyen Thi Ngoc Quynh, Secretary of the Gia Hoa Commune Youth Union, said that over 40% of the commune's population are ethnic minorities. With more than 20 Youth Union officials, members, and young people, the working groups, in coordination with the police force, go door-to-door to assist in installing and activating level 2 electronic identity verification accounts and integrating personal documents into the VNeID application.
Youth's mark on digital transformation
Youth Union branches nationwide maintained and established 13,124 new "Popular Education" volunteer youth teams.
The organization conducted 18,166 digital skills training activities, supporting over 1.23 million people in accessing and using digital platforms.
According to Mr. Nguyen Tran Anh Duy, Deputy Secretary of the Can Tho City Youth Union, from the very beginning of the operation of the two-tiered local government model, the Standing Committee of the Can Tho City Youth Union has implemented the "Digital Literacy Team" plan. Accordingly, 103 teams (with over 6,500 youth union members participating) in 103 communes and wards of Can Tho City have been activated. These teams have received high praise from units and localities for effectively promoting the pioneering spirit of young people in line with the city's digital transformation goals.
Beyond simply supporting people in using technology, many Youth Union branches have also integrated digital transformation into production and business development, contributing to creating livelihoods for local communities. In Tra Tap commune (Da Nang City), livestream sessions promoting agricultural products and medicinal herbs, conducted by Youth Union members, have brought products such as Ngoc Linh ginseng, Codonopsis pilosula, Gynostemma pentaphyllum, and red rice closer to consumers. Mr. Le Cong Hung, Secretary of the Da Nang City Youth Union, believes that popularizing digital skills among the people needs to be implemented through methods that are accessible, easy to understand, and linked to practical needs. In this process, Youth Union members play a core role, directly accompanying and guiding the community in accessing technology.
Source: https://www.sggp.org.vn/thanh-nien-di-dau-chuyen-doi-so-o-co-so-post858826.html
![[Photo] Prime Minister Le Minh Hung presides over the thematic session on promoting science and technology development and innovation.](https://vphoto.vietnam.vn/thumb/1200x675/vietnam/resource/IMAGE/2026/06/23/1782207872934_ndo_br_dsc-1724-jpg.webp)
