Benefits from digital transformation

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- With the motto of putting the people at the center, the traffic police force of the Provincial Public Security Department is extensively deploying technological applications and digital platforms to improve the quality of service to the people.

With a people-centered approach, at the Vehicle Registration and Management Team of the Traffic Police Department, Provincial Police, officers proactively assist citizens in accessing digital services when they come to complete procedures. From downloading applications and registering accounts to filling out forms, everything is guided specifically and intuitively online.

Officers from the Traffic Police Department of the Provincial Police guide citizens through the procedures related to online vehicle registration.

For example, when applying for new vehicle license plates, people previously had to go to the police station to submit their application, take a number, wait for vehicle inspection, and select a license plate. After the plate was assigned, the officer would issue an appointment slip (usually 2-5 days) before they could return to receive the license plate and vehicle registration certificate (hard copy). However, nowadays, vehicle owners only need to complete the procedure online through the Ministry of Public Security's Public Service Portal (on a computer with internet connection or the VNeID application). After successfully submitting the application online, people only need to go to the police station for the officer to check the application and vehicle information and assign a license plate. Once completed, the physical license plate is delivered on the spot. As for the vehicle registration certificate, the processing time is now no more than 2 working days.

Ms. Ly Thi Thu Hue from Tam Thanh ward shared: "Recently, I went to the Vehicle Registration and Management Team of the Traffic Police Department to register my new vehicle. There, the officers guided me through the procedures electronically, which I found very convenient and quick. In addition, I was also guided on how to install the VNe Traffic application."

Not only Ms. Hue, but many other citizens who came to the Traffic Police Department to complete other procedures were also satisfied, for example, the procedures for renewing and revoking vehicle registration and license plates were very convenient. To gradually improve the quality of public services and save time and travel costs for citizens and businesses, the Traffic Police Department of the Provincial Police has put 100% of procedures related to renewing and revoking vehicle registration and license plates on the National Public Service Portal. This has made it more convenient for people to complete the procedures for renewing and revoking vehicle registration and license plates.

Mr. Luong Minh Hoan from Dong Kinh ward shared: "In mid-May, I went to the Traffic Police Department to register for a replacement motorcycle license plate. Initially, I thought it would take a long time because of the large number of people, but when I arrived, the traffic police officers guided me specifically, from preparing the documents and checking the paperwork to the subsequent steps, all completed electronically. Everything went more smoothly than I expected. Previously, changing my license plate could take up to half a day, but now, if I have all the necessary documents, it only takes 15 minutes to complete the process, saving me the trouble of making multiple trips."

Lieutenant Colonel Phuong Thuc Dinh, Deputy Head of the Traffic Police Department of the Provincial Police, stated: Following the policy of the Ministry of Public Security and the direction of the Provincial Police, the traffic police force has proactively implemented a comprehensive set of digital transformation solutions. To effectively carry out this work, the department has proactively advised and proposed to higher-level leaders to send specialized officers for training to improve their skills and become proficient in using the deployed software... The application of technology not only enhances the efficiency of managing records and documents but also innovates working methods towards a more scientific and transparent approach.

From the beginning of 2026 until now, the Traffic Police Department has processed over 16,000 applications, with nearly 100% processed online. Through these concrete and practical actions, digital transformation not only improves management efficiency but also contributes to better service for the people.

Source: https://baolangson.vn/chuyen-doi-so-vi-nhan-dan-phuc-vu-5094067.html