Deploying the online queue number feature on the iHanoi application

The implementation of the queue numbering feature on iHanoi is a concrete step in the process of modernizing the administrative system, moving towards a professional, paperless public administrative service center model.

From July 21st, the Hanoi City Public Administrative Service Center launched the feature of obtaining queue numbers online and scheduling appointments via the iHanoi application.

This feature is implemented at all branches of the Hanoi City Public Administrative Service Center. Through the iHanoi application, citizens can easily register for a queue number online from home, saving waiting time and proactively arranging their personal schedule when coming to complete procedures.

Queue numbers can be obtained from 8:00 PM daily on iHanoi until all numbers are used. Citizens can track the progress of their application on the iHanoi app. After successfully registering for a number, the app displays the citizen's queue number, as well as the number currently being served at the counter, helping citizens estimate the time until their turn to proceed with administrative procedures.

The implementation of the online queue number feature on iHanoi, following the deployment of the two-tiered local government model, is a concrete step in the process of modernizing the administrative system, aiming towards a professional, friendly, and paperless public administrative service center model. Through this, Hanoi demonstrates its determination to accelerate administrative reform and place citizens and businesses at the center of its service offerings.

To use the feature, people should follow these steps:

Step 1: Download and log in to the iHanoi app using your VNeID account.
Step 2: Select the "Public Services" utility → Select the "Schedule Public Service" feature → "Select Schedule" → "Select Branch" → "Select Submit Application or Receive Results" → "Select Field" → "Select Schedule" the desired service.
Step 3: The system will automatically assign an online queue number to the citizen.

(Vietnam+)

Source: https://www.vietnamplus.vn/trien-khai-tinh-nang-lay-so-thu-tu-truc-tuyen-tren-ung-dung-ihanoi-post1051314.vnp