From ward to neighborhood: Bringing public services closer to the people.

At the Tan Hiep Ward Public Administrative Service Center, hundreds of people visit daily to handle administrative procedures. To reduce waiting times, the local authorities have implemented a system of both online application submission and in-person processing; they have also intensified efforts to guide people on using public services directly at the counter.

Từ phường đến khu phố: Đưa dịch vụ công đến gần dân- Ảnh 1. — *Tan Hiep Ward Public Administrative Service Center, Ho Chi Minh City, where citizens handle administrative procedures.*

In just the first five months of the year, the center received and processed more than 30,000 applications across various fields.

Mr. Le Thanh Dien (Tan Hiep ward), who came to complete the job application procedures, confided: "Thanks to the quick and efficient guidance and enthusiastic support from the staff, I was able to complete my application without having to make multiple trips."

A notable new development is that Tan Hiep ward not only waits for residents to come to the office, but also brings public services directly to the neighborhoods through the "Administrative Procedure Guidance Point for Online Public Services" model.

Từ phường đến khu phố: Đưa dịch vụ công đến gần dân- Ảnh 2.

Từ phường đến khu phố: Đưa dịch vụ công đến gần dân- Ảnh 3.

Ward officials guide residents in completing their applications and using online public services at the counter.

Ms. Nguyen Thi Tinh (Phu Chanh neighborhood, Tan Hiep ward) expressed: "I came to set up the SOS system with the fire department, and it's very convenient because it's near my house. I no longer have to travel far; it's both quick and safe."

Similarly, Mr. Nguyen Van Tron, also from Phu Chanh neighborhood, shared: "I came to get my child's marriage certificate. Following the neighborhood's instructions, the procedure was very detailed and easy to understand. Previously, if I had to go to the ward office without the necessary documents, it would be very difficult. Now, with guidance from the neighborhood, it's much more convenient."

Ms. Nguyen Thao Trang, Head of the Phu Chanh neighborhood management board in Tan Hiep ward, said: "Currently, the model is being replicated in many neighborhoods. This is a concrete step in building a digital government, helping to reform administration to be closer to the people, more convenient, and better serve the needs of the people right from the grassroots level."

Bringing public services closer to the people not only helps citizens access administrative procedures online more easily, but also reduces the pressure of receiving documents at ward centers, especially during peak hours.

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