The collaboration between Vietnam Airlines and VNPT to provide in-flight internet connectivity will help attract potential customers and enhance the passenger experience by ensuring internet access on all domestic and international flights.
On March 22nd, a ceremony was held in Hanoi to summarize and launch the strategic cooperation program between Vietnam Airlines and Vietnam Post and Telecommunications Group ( VNPT ).
At the ceremony, the two sides also officially launched the VNA Discovery app – an application integrating business modules to support information exchange, operations, communication, and management of all administrative, human resources, and process activities of Vietnam Airlines.
Speaking at the ceremony, Chairman of the Board of Directors of Vietnam Airlines, Mr. Dang Ngoc Hoa, emphasized that the effective cooperation between the two leading corporations and companies under the State Capital Management Committee will help Vietnam Airlines soon achieve its goal of becoming a leading digital airline in the region. This is a solid foundation for Vietnam Airlines and VNPT to continue exchanging and proposing cooperation content for the next phase, 2024-2027.
After five years of actively coordinating and implementing strategic cooperation, the two sides have overcome difficulties together during the Covid-19 pandemic. Vietnam Airlines and VNPT have collaborated on many activities applying information technology to communication and business operations, achieving positive results that contribute to the sustainable development of both sides, such as: implementing the human resource management project - SkyHR, the electronic office solution - SkyOffice, electronic payment via VNPT Money... VNPT has also actively advised Vietnam Airlines on digital transformation solutions such as: eKYC, HRM, iOffice, SSO, Cloud… Notably, from the end of 2023 to the present, VNPT has worked with VNA to pilot the VNA Discovery Mobile App for Vietnam Airlines staff.
VNA Discovery is a mobile application that integrates business modules to support information exchange, operations, communication, and administrative and human resources activities of Vietnam Airlines. Its aim is to improve operational efficiency, management, and competitiveness, provide employees with additional methods for handling tasks on mobile devices, optimize operational performance, information exchange and processing, and enhance user experience.
VNA Discovery contributes to the synchronization of applications within the VNA ecosystem into a single application with key functions such as: SkyOffice management, allowing users to view daily meeting schedules, task processing status, and view and process documents directly on mobile devices. Notably, this application is integrated with the Smart CA digital signature software, enabling staff to digitally sign documents anytime, anywhere.
The Sky HR subsystem integrates several features related to human resource management, allowing employees to look up personal information; view, manage, and track personal income effectively; register and manage leave requests, creating flexibility in the work schedules of Vietnam Airlines staff... VNA Discovery will continue to be upgraded and expanded, providing intelligent reports on operational activities, integrating artificial intelligence (AI) to enhance the management efficiency of leaders and bring many practical benefits to all Vietnam Airlines employees.
Also at the ceremony, VNPT and Vietnam Airlines signed a cooperation agreement to provide internet connectivity services on board aircraft. Currently, Vietnam Airlines is the first airline in Vietnam to embrace the digital technology trend in the global aviation industry by providing internet connectivity services on board. The collaboration between Vietnam Airlines and VNPT to provide internet connectivity services on aircraft will help attract potential customers and enhance the passenger experience by allowing them to connect to the internet on all domestic and international flights.
Passengers will find long flights more pleasant when they can text friends, watch movies, listen to podcasts, or read books. Internet access during flights can reduce aerophobia (fear of flying) in many passengers, and it's also useful for those who need to work while flying.
VNPT Chairman To Dung Thai expressed his hope that in the future, Vietnam Airlines and VNPT will continue to leverage their respective capabilities and strengths, jointly exploiting products, services, and promotional programs to enhance customer experience, bringing many benefits to each other's employees and customers, thereby elevating the cooperative relationship to a new level. The two sides will cooperate in deploying telecommunications and information technology services to improve the experience for passengers on Vietnam Airlines flights. They will also jointly research and agree on a plan to deploy a shared Data Lake House, a strategy for migrating to the Cloud platform and Cloud applications, and improving digital infrastructure capabilities in information security and data protection.
TRAN BINH
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