Verifying the incident of an employee tearing up a Taiwanese passenger's boarding pass in Phu Quoc, will be handled

Passengers check in at Phu Quoc International Airport - Illustration photo: CHI CONG

According to Tuoi Tre's own source, regarding the tearing up of the boarding pass of a family of four Taiwanese tourists on May 13, the unit has verified. The results show that the above incident did occur.

The immigration officer at Phu Quoc airport who acted inappropriately sent an apology letter to the family of the Taiwanese tourist but has not received a response.

At the same time, it has reported to the competent authority for consideration and appropriate handling of the above immigration officer, and will have a specific document on the incident to provide to the media.

Previously, after a 6-day, 5-night trip to Phu Quoc City (Kien Giang), a family of 4 Taiwanese tourists went to Phu Quoc International Airport to return home on May 13.

However, when arriving at the boarding gate, an employee believed to be from the immigration department acted impolitely and demanded that the passengers complete separate procedures for each person (including their two children).

After having to queue and wait for a long time, this Taiwanese tourist family complained and had their boarding pass torn up by Mr. HD - an immigration officer at Phu Quoc airport - in an unprofessional manner right in front of them.

Even though it was resolved and reprinted for tourists, his actions did not leave a good impression in the eyes of tourists.

Need to clarify the matter and handle it seriously

After the reflection "Staff tore up Taiwanese tourist's boarding pass?" posted on Tuoi Tre Online on May 15, readers sent many comments and requested relevant units to take appropriate actions to preserve the image of Vietnamese tourism.

Honesty

Source: https://tuoitre.vn/xac-minh-co-su-viec-nhan-vien-xe-the-len-may-bay-cua-khach-dai-loan-o-phu-quoc-se-xu-ly-20250517102535812.htm