Less paperwork, more trust

From submitting applications online, receiving results outside of office hours to dialogue sessions to listen to people's voices, administrative reform and digital transformation in Ho Chi Minh City are bringing convenient experiences. Administrative reform helps save money, is close, and contributes to strengthening the trust of people and businesses in the goal of building a serving, transparent, and effective government.

Check in online

Having just bought a new motorbike and received the documents from the store, Mr. Nguyen Sy Tien, residing in Long Truong ward, Ho Chi Minh City, logged into the VNeID application to complete the registration procedure. With a simple 5-step process, after 2 working days, Mr. Tien was given a file code to track the progress of the process, then asked to stamp the license plate and pay the fee.

Nearly a week after the registration procedure, the license plate was sent to Mr. Tien's home via post . Previously, in cases like Mr. Tien's, vehicle registration had to be completed at least twice at the district police station. Now, everything is done online.

The convenience Mr. Tien received came from the results of implementing online public services of the police sector. In the first 8 months of 2025, Ho Chi Minh City Police received more than 9.5 million administrative records, of which more than 8.5 million records were online (accounting for 89.51%), more than 1 million records were submitted directly.

Currently, Ho Chi Minh City Police Department has effectively deployed 92 online public services in a number of fields. At the same time, 190 administrative procedures (TTHC) have been made public on the electronic information portal and posted on the public board at the place where the documents are received, helping people and businesses to conveniently look up. In addition, Ho Chi Minh City Police Department maintains a working schedule every Saturday morning to receive and resolve TTHC in a number of fields.

Along with the police, departments, branches and localities in Ho Chi Minh City are promoting administrative reforms to serve the people. Mr. Nguyen Tuan Khai, Vice Chairman of the People's Committee and Director of the Public Administration Service Center of Phu Thuan Ward, said that the ward is promoting the integration of records and procedures so that people only need to come once to be able to resolve many related requests.

Officials and civil servants of the Public Administration Service Center are required to master the procedures and processes, and be proficient in their operations so that when people ask questions or need to resolve any issues, they will be guided and handled immediately, without wasting time waiting or traveling back and forth. In addition, Phu Thuan Ward has also established working groups according to the "mobile one-stop" model, bringing machinery, equipment, and arranging officials and civil servants to the neighborhoods to propagate, guide, advise and resolve administrative procedures for people and businesses.

Civil servants of Phu Thuan ward, Ho Chi Minh City receive and process administrative procedures for people. Photo: THU HUONG

Deputy Director of the Department of Science and Technology of Ho Chi Minh City Vo Minh Thanh said that the city has achieved many outstanding results in digital transformation, many areas serving people have been digitized, helping to shorten the time for procedures. Digital applications serving people's lives have also operated effectively. From July 1 to September 10, the online administrative procedure settlement system received nearly 1 million records, the on-time settlement rate reached 98.64%, the satisfaction level was nearly 91%; hotline 1022 received more than 28,000 feedbacks and recommendations from people.

Towards a service-oriented administration

On September 19, the Ho Chi Minh City People's Committee held a conference on solutions to improve the quality of administrative reform in the city in the new situation. Speaking at the conference, Chairman of the People's Committee of Binh Tien Ward, Vuong Thanh Lieu, said that the ward is implementing many initiatives to serve people at the Public Administration Service Center. Thereby, bringing administrative procedures closer to people, creating convenience, speed and reducing hassle.

Specifically, the “24/7 file ATM” model returns files outside of business hours. Right in front of the central headquarters, a “24/7 file ATM” system is installed, allowing people to receive results at any time with an OTP code, regardless of business hours. Thanks to that, people who are busy during business hours can still proactively receive files in the evening or on weekends.

Or the model of "Receiving administrative procedures at residential areas", in addition to the headquarters, the ward also opened an additional receiving administrative procedure point right in the residential area. Here, people can register for procedures on household registration, social pension benefits, and change citizen identification via VNeID... More than 200 people participated in the pilot and highly appreciated the convenience of the model.

Also in the spirit of being close to the people, Chairman of Long Hai Commune People's Committee Ngo Thanh Phuc informed that the ward has implemented the model "Saturday listening to people speak". Regularly on the first and third Saturday mornings of every month, in each hamlet there is a friendly dialogue between local leaders and people.

The head of the Party Committee, the commune government and the professional staff directly met and listened to the people right at the hamlet headquarters or the most convenient location. The location was changed in rotation to cover all 27 hamlets, ensuring that the voices of the people in any place were not missed.

Speaking at the Conference on Solutions to Improve the Quality of Administrative Reform in the City in the New Situation on the afternoon of September 19, Comrade Nguyen Manh Cuong, Member of the Standing Committee of the City Party Committee, Vice Chairman of the Ho Chi Minh City People's Committee, said that in 2024, the administrative reform indexes of all three localities had a clear improvement in scores and rankings compared to 2023. This result demonstrates the strong political determination of Ho Chi Minh City as well as the efforts of the localities in the past time.

The arrangement and streamlining of the apparatus has contributed to reducing intermediary levels, saving budget, improving the effectiveness and efficiency of state management, and at the same time creating a favorable foundation for the digital transformation process, ensuring connectivity, synchronization and efficiency. However, besides the achieved results, the city's administrative reform work still has some shortcomings and limitations.

Therefore, he requested the heads of departments, branches, and sectors, along with the Chairmen of the People's Committees of wards, communes, and special zones to urgently and resolutely implement administrative reform tasks in the last 3 months of 2025, clearly defining the completion time, ensuring progress and product quality.

CAM NUONG - AUTUMN HUONG - DONG SON - AUTUMN HOAI

Source: https://www.sggp.org.vn/bot-thu-tuc-them-niem-tin-post813851.html