Less bureaucracy, more trust.

From online application submission and receiving results outside of regular business hours to dialogue sessions where citizens can voice their concerns, administrative reform and digital transformation in Ho Chi Minh City are creating a convenient experience. Administrative reform helps save time and effort, fostering closer ties with the public and businesses, and strengthening their trust in the goal of building a service-oriented, transparent, and efficient government.

Complete the procedure online.

Having just bought a new motorbike and received the paperwork from the store, Mr. Nguyen Sy Tien, residing in Long Truong ward, Ho Chi Minh City, logged into the VNeID application to register it. With a simple 5-step process, after 2 working days, Mr. Tien was given a file number to track the progress of the application, and then asked to get a license plate and pay the fee.

Nearly a week after registering, Mr. Tien's license plate was sent to his home via post . Previously, registration procedures like Mr. Tien's required at least two visits to the district police station. Now, everything is done online.

The convenience Mr. Tien received stemmed from the results of the police force's implementation of online public services. In the first eight months of 2025, the Ho Chi Minh City Police Department received more than 9.5 million administrative dossiers, of which more than 8.5 million were submitted online (accounting for 89.51%), and more than 1 million were submitted in person.

Currently, the Ho Chi Minh City Police Department is effectively implementing 92 online public services in several areas. Simultaneously, 190 administrative procedures are publicly available on the electronic information portal and posted on public notice boards at application reception areas, making it convenient for citizens and businesses to access information. In addition, the Ho Chi Minh City Police Department maintains a working schedule every Saturday morning to receive and process administrative procedures in several areas.

Along with the police force, departments, agencies, and localities in Ho Chi Minh City are accelerating administrative reforms to better serve the people. Mr. Nguyen Tuan Khai, Vice Chairman of the People's Committee and Director of the Public Administrative Service Center of Phu Thuan Ward, said that the ward is promoting the integration of documents and procedures so that people only need to visit once to resolve multiple related requests.

Officials and civil servants at the Public Administrative Service Center are required to thoroughly understand procedures and processes, and be proficient in operation so that when citizens ask questions or need assistance, they can be guided and processed immediately, without wasting time waiting or making multiple trips. In addition, Phu Thuan ward has established working groups following the "mobile one-stop shop" model, bringing machinery and equipment and deploying officials and civil servants to residential areas to disseminate information, provide guidance, advice, and resolve administrative procedures for citizens and businesses.

Civil servants in Phu Thuan ward, Ho Chi Minh City, receive and process administrative procedures for citizens. Photo: THU HUONG

According to Vo Minh Thanh, Deputy Director of the Ho Chi Minh City Department of Science and Technology, the city has achieved many outstanding results in digital transformation, with many areas serving the people being digitized, helping to shorten the time for processing procedures. Digital applications serving the public also operate effectively. From July 1st to September 10th, the online administrative procedure processing system received nearly 1 million applications, with a timely resolution rate of 98.64% and a satisfaction level of nearly 91%; the 1022 hotline received more than 28,000 feedback and suggestions from citizens.

Towards a service-oriented administration.

On September 19th, the Ho Chi Minh City People's Committee organized a conference on solutions to improve the quality of administrative reform in the city in the new situation. Speaking at the conference, the Chairman of the Binh Tien Ward People's Committee, Vuong Thanh Lieu, stated that the ward is implementing many initiatives to serve the people at the Public Administrative Service Center. This aims to bring administrative procedures closer to the people, creating convenience, speed, and reducing inconvenience.

Specifically, the "24/7 Document Processing ATM" model allows for document processing outside of regular business hours. A 24/7 document processing ATM system has been installed right in front of the center's headquarters, enabling citizens to receive results at any time using an OTP code, regardless of working hours. This allows those busy during business hours to proactively receive their documents in the evenings or on weekends.

Another example is the "Administrative Procedure Reception Point in Residential Areas" model, where, in addition to the main office, the ward also opens administrative procedure reception points right in residential areas. Here, residents can register for procedures related to civil registration, social retirement benefits, and citizen identity card renewal via VNeID... Over 200 people have participated in the pilot program and highly appreciated the convenience of the model.

In keeping with the spirit of being close to the people, Chairman of Long Hai Commune People's Committee Ngo Thanh Phuc informed that the commune has implemented the "Saturday Listening to the People" model. Regularly on the first and third Saturday mornings of each month, each hamlet holds a friendly dialogue session between local leaders and residents.

The head of the commune's Party committee and government, along with specialized staff, will directly meet with and listen to the people at the hamlet's headquarters or the most convenient location. The location will be rotated to cover all 27 hamlets, ensuring that the voices of the people are not missed anywhere.

Concluding the Conference on Solutions to Improve the Quality of Administrative Reform in Ho Chi Minh City in the New Situation, on the afternoon of September 19th, Mr. Nguyen Manh Cuong, Member of the Standing Committee of the City Party Committee and Vice Chairman of the People's Committee of Ho Chi Minh City, stated that in 2024, the administrative reform indicators of all three localities showed significant improvement in scores and rankings compared to 2023. This result reflects the strong political determination of Ho Chi Minh City as well as the efforts of the localities in the past period.

The streamlining and reorganization of the administrative apparatus has contributed to reducing intermediate layers, saving budget resources, improving the effectiveness and efficiency of state management, and creating a favorable foundation for the digital transformation process, ensuring interconnectedness, synchronization, and effectiveness. However, alongside the achievements, the city's administrative reform efforts still have some shortcomings and limitations.

Therefore, the comrade requested that the heads of departments, agencies, and the chairmen of the People's Committees of wards, communes, and special zones urgently and decisively implement administrative reform tasks in the last three months of 2025, clearly defining the completion time and ensuring the progress and quality of the products.

CAM NUONG - THU HUONG - DONG SON - THU HOAI

Source: https://www.sggp.org.vn/bot-thu-tuc-them-niem-tin-post813851.html