Dedicated staff, satisfied people

People and businesses are very excited and confident in the 2-level local government model. At the commune-level public administration service centers, there are strong efforts to innovate, taking service efficiency as a measure and the satisfaction of people and businesses as a goal. This is an important milestone, demonstrating the shift from "management" to "service" thinking in the activities of grassroots government. Recorded in Duc Pho ward.

View at Duc Pho Ward Public Administration Service Center.

Concerns about overload and delays in handling administrative procedures at newly populated commune and ward authorities have been resolved thanks to the grassroots government apparatus implementing many flexible and effective solutions to meet practical needs in the locality.

Since July 1, Duc Pho Ward Public Administration Service Center has fully deployed staff to perform professional tasks and handle administrative records and procedures for people. The Center has also increased staff to support people in checking records, providing forms, guiding procedures and coordinating to the right working location. Officials, civil servants and volunteers are always ready to guide, especially when operating on the National Public Service Portal.

Ms. Nguyen Thi Tuoi, Duc Pho ward, Quang Ngai province shared:
“Before, I was worried about implementing a two-level government, but now I see that the officials are handling things very well. I am very satisfied because the officials here are enthusiastic and very good.”

Ms. Le Thi Nha, Duc Pho ward, Quang Ngai province, commented that today she completed the procedures to separate the land plot for her child. She saw that the officials from the top to the bottom welcomed the people warmly, sweetly, did a very good job and did not cause any trouble for the people.  

Duc Pho Ward has invested in a synchronous modern network system. The Center has also reviewed and simplified the process, arranged waiting chairs, and increased human resources at peak times to make it most convenient for people to transact. All processes, processing times, fees, and charges are clearly listed at the headquarters and on the local website. The staff directly receiving the documents also changed their working mindset, from "management" to "service". Since July 1, the Center has processed 2,100 documents, of which more than 98% were processed on time and before the deadline, clearly demonstrating efficiency and transparency in the work.

Mr. Tran Ngoc Sang, Chairman of the People's Committee of Duc Pho Ward, Quang Ngai Province said:
“The staff are always enthusiastic in helping people fill out paper and online documents, receiving and transferring them to specialized departments for timely resolution, without causing trouble.”

Mr. Sang added that recently, specialized departments have made efforts to support people in handling administrative procedures, ensuring speed and convenience.

If in the past, the process of handling administrative procedures for people was sometimes cumbersome, with complicated paperwork, now many people have become accustomed to the image of officials welcoming them warmly, giving them enthusiastic guidance, and quickly resolving their work. This is not only a change in organizational model, but also a change in thinking and service culture, creating the premise for building a modern, professional government, serving the people.

With the motto of "taking people and businesses as the center of service", Quang Ngai is gradually building a modern administration, a service administration with simple administrative procedures, clear processes, synchronized digital data, and proactive decentralization to the grassroots. People can easily access, supervision is transparent, thereby strengthening trust and social consensus./

Source: https://quangngaitv.vn/can-bo-tan-tinh-nguoi-dan-hai-long-6507677.html