- Digital transformation at the commune level: changing to better serve the community.
- Over 216 billion VND invested in technology infrastructure to support digital transformation.
- Focus resources and improve the operational quality of the Provincial Digital Transformation Center.
E-government is no longer a foreign concept in Ca Mau . From the provincial level to the grassroots, the system of software for managing electronic documents and work files has been implemented synchronously. Officials and civil servants are gradually becoming familiar with processing documents in an online environment, minimizing paper documents, shortening circulation time, and enhancing transparency in handling work.
Citizens now have the convenient option of having their results delivered to their homes, a significant step forward in improving the quality of service when handling administrative procedures.
Promoting digital government brings practical benefits: shorter processing times, reduced social costs, and greater transparency and openness of information. In particular, in the context of comprehensive digital transformation, people in remote areas and those with busy schedules can still complete administrative procedures anytime, anywhere. 
With just a smartphone, citizens can easily look up publicly available administrative procedures and track the progress of their applications.
As of December 5, 2025, the National Public Service Portal recorded that Ca Mau province had a 97.56% rate of timely processing of applications; 100% of administrative procedures were publicly disclosed in accordance with regulations; 99.99% of administrative procedures were provided online; 95.02% of documents were digitized; 88.56% of applications were submitted online; 98.87% of payments were made online; and the satisfaction level reached 99.03%. According to the general assessment of the Government Office , Ca Mau ranked 6th out of 34 provinces and cities in implementing the set of indicators for serving citizens and businesses in carrying out administrative procedures and providing public services.
The first Congress of the Ca Mau Provincial Party Committee, for the 2025-2030 term, is a digitized congress marking a new step in the locality's digital transformation.
The Document Management and Administration System (iOffice) continues to be maintained, upgraded, and improved, expanding its deployment to 100% of state administrative agencies from the provincial to the commune level, enabling the sending and receiving of electronic documents across three levels (from the central government to the commune level). The rate of electronic document exchange with digital signatures in the province is estimated at 98%.
Online queue numbering and application processing software is widely used in many public administrative service centers in Ca Mau province.
According to the Provincial People's Committee, building an e-government is not just about investing in machinery and software, but more importantly, about changing the service mindset of the staff. Training courses on digital skills and administrative communication skills are regularly organized to improve the quality of service and the level of satisfaction of citizens and businesses.
In recent times, training courses on digital skills and administrative communication skills have been organized regularly, contributing to improving the quality of service and the satisfaction of citizens and businesses.
E-government uses citizen satisfaction and trust as its benchmark. This is also the goal that Ca Mau province is persistently pursuing on its journey to building a modern, transparent, and service-oriented administration.
Van Dum
Source: https://baocamau.vn/chinh-quyen-so-phuc-vu-nhan-dan-a126216.html
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