Customer care and mobile maintenance services – Complete peace of mind on every journey

With the desire to bring convenience to customers, THACO AUTO constantly improves and expands after-sales service activities. In addition to the nationwide service workshop system, THACO AUTO deploys customer care and mobile maintenance services (Mobile Service) - a solution to support customers in areas far from the workshop, helping the process of vehicle maintenance and repair become easier and more time-saving.

THACO AUTO customer care and mobile maintenance service

Bringing genuine services closer to customers

The deployment of Mobile Service demonstrates THACO AUTO's strong commitment to "Customer-centricity". Not only serving at the workshop system, THACO AUTO also proactively expands the scope of care, proactively bringing services closer to customers.

THACO AUTO brings genuine services closer to customers

Thereby, wherever customers are, they can easily access genuine maintenance and repair services, maintaining their vehicles in a stable and safe operating state. This is the difference of customer care and mobile maintenance services at THACO AUTO, flexible in organization, helping to save time, travel costs, improving convenience and satisfaction for customers.

Comprehensive service according to technical standards

Mobile repair service not only supports quick inspection items, basic spare parts replacement but also performs many important periodic maintenance services. Along with the quality of service is a system of modern mobile repair vehicles, fully equipped with diagnostic equipment, specialized tools and genuine spare parts and supplies. Thanks to that, many inspection, repair and maintenance items can be performed on the spot, all processes are guaranteed according to the technical standards of vehicle brands and THACO AUTO.

THACO AUTO technicians carefully check the vehicle condition for customers.

During the Mobile Service implementation process, THACO AUTO technicians will conduct a general check of the vehicle's condition, detect potential problems early and provide useful advice, helping the vehicle to always operate stably and safely. At the same time, customers will also receive detailed instructions on how to properly use, care for and maintain the vehicle, contributing to optimizing operating performance.

THACO AUTO service consultant provides detailed instructions to customers

Since the beginning of the year, THACO AUTO has organized more than 200 Mobile Service programs in many localities across the country and served hundreds of customers. Each program has received positive responses, creating trust and long-term connection between the brand and customers.

Professional team, dedicated service

The difference that creates the reputation of THACO AUTO's mobile repair service is the team of highly skilled, well-trained technicians, not only good at their profession but also professional and dedicated to every detail. At the same time, the team of technicians are also reliable consultants, always ready to answer all questions and give appropriate recommendations, helping customers feel secure in the process of using and maintaining their vehicles.

Mobile Service brings peace of mind and satisfaction to customers

In particular, customers will experience comprehensive care from quick reception, transparent process to dedicated service attitude. All to ensure that each customer, no matter how far away from the central factory, receives the same quality of service as at the genuine factory.

With the Mobile Service, THACO AUTO has been affirming its pioneering role in providing high-quality after-sales services in Vietnam. The speed, professionalism and dedication in each service stage have built a solid trust, helping customers feel secure in choosing THACO AUTO as a reliable companion.

Source: https://thacoauto.vn/dich-vu-cham-soc-khach-hang-va-bao-duong-luu-dong