Officials at the Tri Ton Commune Public Administrative Service Center process paperwork for residents. Photo: DUC TOAN
In implementing the administrative reform plan for 2026, the People's Committee of Tri Ton commune is focusing on comprehensively deploying seven key areas: institutional reform; administrative procedure reform; organizational structure reform; civil service reform; public finance reform; building an e-government; modernizing the administration; and improving the efficiency of leadership and management. To realize the set goals, the locality has developed 31 specific tasks and implemented them seriously and synchronously. As a result, the implementation of the set of indicators for serving citizens and businesses, as stipulated in Decision No. 766/QD-TTg of the Prime Minister , has achieved many positive results.
According to statistics from January 1st to April 15th, 2026, the rate of online applications at the commune reached 99.72%; online payments reached 99.06%; and the rate of electronic delivery of administrative procedure results reached 100%. The rate of exploitation and reuse of digitized data reached 95.57%; the rate of synchronization and public disclosure on the National Public Service Portal reached 100%; and the rate of timely application processing reached 99.64%.
Simultaneously, the Government 's Project 06 on the development of population data applications, electronic identification and authentication continues to be effectively implemented by the locality. Tri Ton commune focuses on closely linking administrative procedure reform with digital transformation, streamlining the apparatus and improving the efficiency of e-government operations, aiming to build a digital government that serves the people even better.
Ms. Luu Thi Ngoc My, Director of the Tri Ton Commune Public Administrative Service Center, said that because the locality has a large Khmer population, the Center always focuses on assigning staff with a sense of responsibility, a friendly attitude, and dedication to guide people so that they can easily access and carry out administrative procedures. "We regularly instruct our staff to strictly adhere to administrative discipline and regulations, enhance their sense of responsibility, behave in a civilized and courteous manner, and use people's satisfaction as a measure of the quality of our work," Ms. My said.
To facilitate citizens, the Commune Public Administrative Service Center has implemented a smart kiosk system for searching administrative procedure information, automatically obtaining queue numbers, and assisting with printing necessary documents. Simultaneously, professional staff proactively check and review files from the outset to minimize errors, ensuring the process is completed quickly and on time. For incomplete files, staff provide detailed guidance on necessary additions and assist in completing the files right at the Center, reducing travel time for citizens. As a result, citizen satisfaction levels have steadily improved.
The implementation of essential public services under Project 06 in the area has also yielded many positive results. From the beginning of the year until now, the locality has issued new and renewed identity cards for 3,752 cases; registered permanent residence for 496 cases; registered temporary residence for 168 cases; notified temporary residence for 3,833 cases; and registered and issued license plates for 697 cases of motorcycles and mopeds.
The civil registration sector also recorded many positive results with 415 birth registrations and 221 death registrations. Integrated procedures were effectively implemented, with 153 cases involving the integrated "birth registration - permanent residence registration - issuance of health insurance cards for children under 6 years old" and 47 cases involving the integrated "death registration - removal of permanent residence registration - funeral allowance".
Mr. Nguyen Thanh Hai, residing in An Loc hamlet, who came to complete the land use rights transfer procedure, said: “The staff provided very dedicated guidance, had a friendly attitude, and the application was processed quickly, making it convenient for the people.” Ms. Neang Kim Thu, residing in To Thuan hamlet, also highly appreciated the changes in the administrative procedure process. “Now the procedure is very quick and efficient, the application is clearly explained, and I don't have to go back and forth as many times as before,” Ms. Thu said.
According to Ms. Luu Thi Ngoc My, in the coming time, the Tri Ton Commune Public Administrative Service Center will continue to promote the application of information technology, improve the quality of online public services, build a professional and dedicated team of officials, and contribute to building a digital government to serve the people even better.
Source: https://baoangiang.com.vn/dong-bao-khmer-huong-loi-tu-chuyen-doi-so-a487512.html
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