Accordingly, customers who do not have biometric data, or whose identification documents have expired, or whose data at the bank does not match the data of the Ministry of Public Security , will have all transactions suspended as follows:
No. | Product/Service | Impact/Limitations | Validity |
1 | ONLINE TRANSACTIONS ( VPBank NEO and linked e-wallets) | Without biometric authentication: - Unable to make any transfer transactions on VPBank NEO - Unable to link or make online payments from e-wallet/account on VPBank NEO - Unable to deposit/withdraw money between e-wallet and bank account. - Unable to make contactless payments via Apple Pay, Samsung Pay, Google Pay, Garmin Pay, VPPay, etc. | From January 1, 2025 |
2 | PAYMENT ACCOUNTS AND DEBIT CARDS | - It is not possible to open new online payment accounts and debit cards without biometrics. | From October 1, 2024 |
- You cannot continue using your payment account and debit card if your identity documents or residence certificates have expired or have not been updated to the new Citizen Identification Card (CCCD) /Citizen Identification Card ( CCCD). | From January 1, 2025 | ||
3 | CREDIT CARD | - Unable to open a credit card online, unable to renew a credit card, unable to activate a credit card. | From October 1, 2024 |
- Card transactions cannot be processed if your identification documents or residence permits have expired. | From January 1, 2025 |
To help ensure maximum protection of customer rights, VPBank recommends that customers update their personal identification information and biometric data using one of the two methods below:
- Access VPBank NEO and conveniently update your biometric data following the instructions below (*).
- Update your personal information and biometric data at all VPBank branches/transaction offices nationwide. To successfully update your biometrics, please prepare the following:
- Identification documents: + Valid 12-digit chip-based Citizen Identity Card + Citizen Identity Card issued from July 1, 2024, according to the new standards of the Ministry of Public Security
- Mobile devices that support NFC
(*) Instructions for updating biometric data on the VPBank NEO app:
Please note:
Currently, VPBank only updates biometric data on the VPBank NEO application and provides guidance at branches/transaction offices nationwide. You can find a list of VPBank branches/transaction offices here .
- VPBank staff assisting customers with data updates will never send login links, request usernames, passwords, ID numbers, OTP codes, or any other personal information. VPBank advises customers to be vigilant against impersonation and fraud.
-Customers are advised not to purchase/use external NFC devices at home to avoid security risks to their personal devices.
During the biometric data update process, if you encounter any difficulties or require assistance, you can contact any VPBank branch/transaction office nationwide or contact VPBank's Customer Service Hotline at 1900545415 (Standard Customers) / 1800545415 (Priority Customers) for guidance.
Best regards!
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