(Chinhphu.vn) - Vietnam Electricity Group (EVN) aims to become a digital enterprise by 2025, using customer satisfaction as a benchmark, based on the comprehensive application of digital technology in the management and development of the energy sector.
EVN Deputy General Director Vo Quang Lam (second from left) shares his views at the seminar "Promoting Digital Transformation in the Industry and Trade Sector" on November 21st - Photo: VGP/Toan Thang
This was shared by EVN Deputy General Director Vo Quang Lam at the seminar "Promoting Digital Transformation in the Industry and Trade Sector," held on November 21st in Hanoi . Deputy General Director Vo Quang Lam stated that, with this goal in mind, EVN has boldly implemented comprehensive digital transformation across all its operations. Specifically, 100% of level 4 electricity services are now available on the National Public Service Portal; 99.54% of electricity transactions are conducted electronically; and the entire electricity usage process has been digitized and interconnected, from electricity usage requests to usage, answering inquiries, issuing invoices, and making payments – all conducted electronically. To achieve these results, EVN has implemented a comprehensive and decisive set of solutions, including reviewing internal processes to optimize and eliminate unnecessary procedures. For example, EVN's business processes have been continuously improved and modified four times since 2002. The company has also planned and gradually transitioned to new technologies to replace outdated equipment (electronic remote meters replacing outdated mechanical meters); and simultaneously adapted and developed in sync with the overall development of national infrastructure platforms and government policies. According to Mr. Vo Quang Lam, experience in EVN's digital transformation shows that fostering a culture of embracing innovation within the enterprise is both mandatory and the most challenging task. Therefore, communication and awareness training must be prioritized. There must be a roadmap for change that is synchronized with the social environment and national policies, involving pilot implementation, gradual removal of obstacles, evaluation of effectiveness, and then widespread deployment. Continuous improvement and optimization of tasks are essential to deliver practical benefits for businesses and convenience for customers.
Báo Chính Phủ•22/11/2024
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