The document clearly stated that, in order to proactively prepare conditions to welcome and serve tourists and ensure safety and service quality during the peak season, Lam Dong Department of Culture, Sports and Tourism requested the People's Committees of communes, wards, Phu Quy special zone and leaders of tourism management and business units in the province to coordinate in implementing important contents.
Prepare conditions to welcome, serve and ensure safety for tourists during the summer tourist season and storm season in 2025.
In particular, the Department of Culture, Sports and Tourism requested the People's Committees of communes, wards and Phu Quy special zone to proactively promote their frontline role in grasping the actual situation, closely coordinating with specialized agencies and tourism businesses to ensure security, safety and quality of tourism services in the area.
Lam Dong : Towards green transformation in sustainable tourism development
New growth pole for Lam Dong tourism
Carry out propaganda work well, instruct tourism service businesses to comply with legal regulations on tourism and protect the sustainable tourism environment. Propaganda and raise people's awareness to ensure a friendly, healthy and civilized tourism environment, practice civilized lifestyles, and behave culturally with tourists. Launch campaigns to clean up waste, the environment, and landscapes on both sides of roads leading to tourist areas, attractions, and beaches in the area; Strengthen state management of tourism in the locality; regularly inspect and supervise tourism service businesses (accommodation, food, travel, transportation, etc.), resolutely handle violations such as not ensuring business conditions, posting incorrect prices, forcing prices, soliciting, and cheating.
Regularly organize inspections and reviews of the internal traffic system; organize stops and parking areas for vehicles that have been granted tourist transport vehicle signs; install signs, warning signs, organize traffic flow, create favorable conditions for tourists to access tourist areas, attractions, especially mountainous areas, coastal areas, beaches, remote areas often affected by heavy rain, landslides, flooding, etc.
Guide organizations and individuals trading in tourism products that pose a risk to the health and life of tourists in the area to strictly comply with regulations; deploy measures to ensure the safety of tourists for tourism products that pose a risk to the health and life of tourists and other relevant legal regulations; ensure absolute safety for tourists.
Organize to receive and resolve tourists' complaints, publicize hotline numbers, arrange staff to directly receive and handle feedback, avoid spreading false information that affects the image of local tourism.
Recommend that tourism businesses promote tourism stimulus activities; diversify cultural, sports and tourism programs and activities at the unit; build new tourism products with strong imprints to attract tourists, contributing to promoting the image of Lam Dong tourism in particular and Vietnam in general, serving the people and tourists during the peak tourist season in the summer of 2025.
Absolutely strictly comply with the provisions of the law on tourism business. Strictly implement the contents of the signed contract, ensure service quality, respect the rights of customers and compete fairly and healthily; Regularly organize general inspections and reviews of business conditions, infrastructure facilities (fire prevention and fighting safety, environmental protection, food safety, areas for tourists to take photos - check in...), security and order conditions, ensuring safety for tourists.
For units using tourist transport vehicles (road, waterway, railway): proactively contact the Department of Construction for guidance on procedures for granting certificates of eligibility for tourist transport business; improve the quality of transport services, ensure the safety of life and property of tourists. Absolutely do not serve customers on means of transport that do not ensure technical safety.
Develop plans and strategies to ensure security and safety for guests at the unit; assign unit leaders to be on duty on holidays, weekends and busy days to promptly resolve any issues that arise.
Strengthen rescue work at coastal beaches and swimming pools, fully equip rescue equipment, install signs, flags, buoys and ensure there are always rescue staff on duty; recommend and request tourists not to swim in the sea, not to participate in tourism product programs that may affect the lives and health of tourists, and not to participate in sea sports activities when the weather is bad.
Post the unit's hotline number for tourists to contact in case of unexpected incidents. Arrange security and rescue forces and equipment in necessary areas to support tourists. Review and install all regulations, signs, and danger signs in necessary areas. Strengthen rescue work at coastal beaches.
Implement public price listing, sell at the listed price, absolutely do not allow price gouging, solicitation, or fraud in business activities, ensure service quality is commensurate with product price.
Source: https://bvhttdl.gov.vn/lam-dong-chuan-bi-cac-dieu-kien-don-tiep-phuc-vu-dam-bao-an-toan-cho-du-khach-trong-mua-du-lich-he-va-mua-mua-bao-nam-2025-20250714090624023.htm
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