Benefits of digitizing electricity purchase and sale contracts

Thanks to the digitization of electricity purchase and sale contracts, Dien Bien Phu City Power Company has improved the efficiency of storing and managing customer records. **In the photo: Dien Bien Phu City Power Company staff are looking up information with customers.**

Following directives from the Vietnam Electricity Group and the Northern Power Corporation, Dien Bien Power Company has widely implemented the digital signing of electricity purchase and sale contracts for residential customers. To accelerate the digitization of these contracts, the company has implemented various solutions, directing its subordinate power branches to proactively develop specific plans and coordinating with local authorities to disseminate information to households in the area. This has helped electricity customers understand and cooperate with the power sector in signing the termination agreement for old electricity purchase and sale contracts and signing new electronic contracts. Previously, paper-based electricity purchase and sale contracts took up a lot of storage space, were easily lost, and required time-consuming manual searching. To date, the digitization of electricity purchase and sale contracts has not only reduced storage space, risks, and loss, but also facilitated easy retrieval, exploitation, and analysis of information, bringing many conveniences, improved experiences, and increased customer satisfaction.

Ms. Tran Thi Hien, from residential group 2, Muong Thanh ward, Dien Bien Phu city, said: "When I need to register for a new electricity connection or change contract information (such as changing the electricity consumption limit for the number of households, or the contract holder's information), I register online and complete the procedures electronically, confirming through OTP codes sent to my phone. This saves time in receiving and quickly resolving electricity service requests."

Currently, Dien Bien Phu City Power Company manages, operates, and sells electricity to 40,669 customers in 7 wards and 5 communes within the city; Pu Nhi commune (Dien Bien Dong district) and the entire Muong Ang district, with a total of 493.08km of medium-voltage lines, 543.05km of low-voltage lines, including 316 public transformer stations and 59 dedicated transformer stations.

Mr. Tran Van Long, Director of Dien Bien Phu City Power Company, said: The city's power company has assigned specific plans to departments and teams, assigning groups according to customer management areas. Before digitizing contracts, power company officials reviewed and standardized customer information, including pole numbers, meter boxes, phase lines, and electricity usage addresses. To date, 100% of customers have had their names affixed to their meter boxes, and 100% of residential contracts have been digitized, meeting the set plan. Along with many benefits for customers, digitizing electricity purchase and sale contracts also simplifies administrative procedures, improves the efficiency of storing and managing customer records, helps power company staff easily retrieve information, and especially creates a data source that can be exploited and analyzed on customer information management software.

By accelerating the digitization of electricity purchase and sale contracts, Dien Bien Power Company has now digitized contracts for 128,500 residential customers, achieving 100% of its plan. This makes it one of the earliest units to complete the digitization of electricity purchase and sale contracts, bringing many benefits to customers and the power industry, in line with the general trend of the current digital transformation period.

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