Mr. Tran Thanh Tu, an instructor at Rach Gia Ward Public Administration Service Center, guides people through administrative procedures.
After the merger, Rach Gia ward, An Giang province has the largest population in the country with 250,661 people. With active preparation over the past time, on the morning of July 1, the ward's public administrative service center ensured the conditions, officially operated, and received and processed administrative procedures of the people.
Vice Chairman of the People's Committee, Director of the Rach Gia Ward Public Administration Service Center, Duong Hong Tuan, said that the unit currently has 21 civil servants. The center has increased non-professional staff from the wards before the merger, mainly union members and youths, to support people in receiving online administrative procedures and writing applications for administrative procedures because some procedures have new points.
People come to do administrative procedures at the Public Administration Service Center of Rach Gia ward
The center has 13 counters to receive documents and administrative procedures from people; of which, the center's civil servants are in charge of 11 counters, 2 counters are in charge of officers from the Ward Land Registration Office Branch to receive documents in the land sector.
From early morning, the atmosphere at the Rach Gia Ward Public Administration Service Center was bustling, with many people coming to do administrative procedures. The reporter's conversation with Mr. Tran Thanh Tu, a guide at the Rach Gia Ward Public Administration Service Center, was interrupted many times because Mr. Tu continuously talked to people, guided them to get a queue number, go to the right counter to do procedures and answered people's questions about administrative procedures in various fields. Although busy, Mr. Tu was very cheerful, giving enthusiastic instructions with the hope that people could do administrative procedures easily and quickly.
Guidance staff of Rach Gia Ward Public Administration Service Center guides people to write applications for administrative procedures.
Mr. Doan Van Cop, living on Mac Cuu Street, Rach Gia Ward, came to register for a birth certificate for his wife. Mr. Cop shared that although there were many people coming to do administrative procedures, thanks to the enthusiastic guidance of the staff of the Ward Public Administration Service Center, he did it very easily and conveniently, without having to wait long. "Registering for administrative procedures at the Ward Public Administration Service Center is convenient because the center focuses on handling all areas, clearly posting each area, arranging staff to guide people enthusiastically, and explaining clearly," Mr. Cop shared.
Mr. Danh Lan (81 years old), living on Nguyen Thi Dinh Street, Rach Gia Ward, came to apply for disability benefits for his wife. Mr. Lan said: "The staff of Rach Gia Ward Public Administration Service Center gave me enthusiastic guidance and a warm attitude. I am very satisfied."
Coming to the Giang Thanh Commune Public Administration Service Center to do land procedures, Mr. Pham Minh Bay, residing in Vinh Dieu Commune, said: “Even though I live in another commune, my procedures will still be handled according to the new regulations. The Giang Thanh Commune Public Administration Service Center is spacious, I am very excited and confident that the organization of a two-level local government will bring the country into a new era and prosperous development.”
Standing Deputy Secretary of the Party Committee, Chairman of the People's Council of Giang Thanh Commune Vo Van Binh said: "The commune operates a public administrative service center to serve the people, focusing on guiding and fully updating new processes and procedures; public, transparent and strongly applying information technology to better serve organizations and individuals, especially handling administrative procedures through the public service portal".
Mr. Kien Van Nam, a resident of Giang Thanh commune, came to Giang Thanh Commune Public Administration Service Center to do household registration procedures. Photo: THANH NHA
On the first day of the operation of the 2-level local government model, from early morning, many people came to Vinh Binh commune to do administrative procedures. Mr. Nguyen Hoang Nga, a resident of Vinh Binh commune, said: “I came to do administrative procedures for granting land use right certificates. At first, I thought that today would be quite difficult because many things had not been arranged yet, but surprisingly, the staff of the commune's administrative procedure settlement department was enthusiastic, guiding me and many other people to submit their documents quickly, without delay.”
Standing Deputy Secretary of the Party Committee and Chairman of the People's Council of Vinh Binh Commune, Vo Thanh Xuan, said that despite many difficulties in terms of infrastructure, the commune's cadres have quickly adapted to the new work and tasks. "With all this determination, I believe that Vinh Binh Commune, along with other communes, wards and special economic zones in An Giang Province, can develop strongly, in line with the requirements and expectations of the Party and State."
* On the morning of July 1, Dong Hoa commune officials entered the first working day with a spirit of urgency, seriousness and responsibility. From early morning, at the commune People's Committee headquarters, dozens of people came to contact and carry out administrative procedures. Although the number of people coming to handle administrative procedures was quite large, the activities took place in an orderly and stable manner. The Commune Public Administration Service Center proactively arranged additional staff, assigned areas to receive and process documents, ensuring quick and convenient service for people.
Staff of Dong Hoa Commune Public Administration Service Center receive administrative procedure documents from people. Photo: UT CHUYEN
Mr. Tran Van Loc, a resident of Dong Hoa commune, came to the commune to carry out the birth certificate procedure and said: "I was a bit worried when I heard that the commune was merging, afraid that the procedure would change or that I would have to go further, but when I got there, the staff gave me enthusiastic instructions, the procedure was the same as before, even faster."
Ms. Thach Thanh Thi - an officer receiving documents at the Dong Hoa Commune Public Administration Service Center said: "Since the merger, the Commune People's Committee has organized a review and update of administrative data, and clearly posted the necessary processes and procedures so that people do not encounter difficulties. On the first day, we prioritized the quick processing of urgent documents such as household registration, birth registration, temporary residence confirmation, temporary absence confirmation...".
Early yesterday morning, July 1, the staff and civil servants of the An Bien Commune Public Administration Service Center were present in full, carrying out their assigned tasks. The forms and procedures for receiving and handling administrative procedures were clearly posted, creating favorable conditions for people to come and transact. In the morning, many people carried out procedures related to land, authenticated, confirmed records, registered births... which were received and processed by the commune according to the correct procedures. The serious working spirit and enthusiastic service attitude of the staff and civil servants created a good impression in the hearts of the people. Mr. Hua Minh Luan, residing in Dong Thai commune, shared: “I came to the center at 7 am and there were already staff on duty. I registered procedures related to land, and in less than an hour, they were processed and received a clear appointment slip for results. I think that the service is good for a newly established commune.”
Currently, the An Bien Commune Public Administration Service Center has 12 staff, of which 6 officers receive documents directly, 2 officers guide people to operate on the public service portal. According to Mr. Nguyen Nhat Tien, a civil servant at the An Bien Commune Public Administration Service Center, on the first day of work, the number of people coming to transact was very large because 3 communes merged. Many people do not have level 2 electronic identification accounts, causing difficulties in submitting documents online through the National Public Service Portal. "To support people, we temporarily assigned 2 officers to guide people to submit documents on the public service portal, however, this solution is only temporary. I hope that the relevant agencies will soon clarify the internal processing process for each administrative procedure and provide professional training for new officers to better serve people," Mr. Tien shared.
After the solemn flag-raising ceremony on the first day of July 2025 at the Chau Thanh Commune Party Committee headquarters, Chau Thanh Commune Party Committee Secretary Lam Minh Cong thoroughly grasped some key contents of the month, and at the same time implemented decisions on organization and personnel consolidation after the administrative unit merger. On the same day, Chau Thanh Commune People's Council held the first session, term I, term 2021-2026 to appoint personnel for key positions of the People's Council and Commune People's Committee.
People come to carry out administrative procedures at Chau Thanh Commune Public Administration Service Center on the morning of July 1. Photo: DANG LINH
At the Chau Thanh Commune Public Administration Service Center, the working atmosphere was lively and rhythmic, with officials and civil servants focusing on supporting people in carrying out procedures related to land, policies, job applications, etc. According to Quach Chieu Binh, Deputy Director of the Chau Thanh Commune Public Administration Service Center, about 200 people came to contact in the morning alone. "We have arranged enough staff and technicians from VNPT on duty to provide timely support, especially when there is a problem with the information lookup line," said Mr. Binh.
The installation of the kiosk helps people easily check their records, processing progress and submit their records through the public service portal. Ms. Tran Thi The, residing in Chau Thanh commune, shared: "With clear and enthusiastic guidance from the staff, I can complete administrative procedures faster."
Since early morning, the reception and result delivery department of Vinh Hoa commune administrative service center has been fully present to receive and process administrative procedures for the people. Mr. Huynh Van Tinh, residing in Hoa Binh hamlet, has just completed the procedure for issuing a copy of the birth certificate and said: "Although the distance from my house to the commune administrative service center is a bit far, the staff gave me enthusiastic instructions, the documents were processed quite quickly, and I did not have to wait long. I am very satisfied with the service attitude of the staff here."
Vinh Hoa Commune was established on the basis of merging 4 communes Thanh Yen A, Thanh Yen, Hoa Chanh, Vinh Hoa. Chairman of Vinh Hoa Commune People's Committee Lai An Nhan said: "We thoroughly educate cadres and workers to promote the spirit of solidarity and complete the work well. At first, the commune government prioritized handling all administrative procedures of organizations and individuals, in which 2 cadres were assigned to be on duty at the reception and return of results of the old unit to receive documents and guide people to carry out administrative procedures in the electronic environment until it is stable."
On the morning of July 1, at the headquarters of the People's Committee and departments, branches and organizations of Ha Tien ward, the working atmosphere was serious and urgent. At the ward's public administrative service center, all procedures for receiving and guiding administrative procedures were carried out quickly and transparently, ensuring people's satisfaction. Mr. Luu Van Dung, a resident of Ward 5, Ha Tien ward, shared: "Today, I came to register for a land use right certificate for the first time. I saw that the officers and civil servants gave enthusiastic instructions, and the processing time was also faster than before."
Civil servants of the Ha Tien Ward Public Administration Service Center guide people to get a registration number to resolve administrative procedures. Photo: DANH THANH
Vice Chairman of Ha Tien Ward People's Committee Pham Khac Phara said: "The operation of the 2-level government model helps the local government apparatus to be streamlined, clear in responsibilities and convenient in management. Immediately after the official operation, the ward will complete the organizational apparatus, assign specific tasks to each cadre and civil servant and ensure that no activities in serving the people are interrupted."
On the morning of July 1, the working atmosphere at the headquarters of the Party Committee and People's Committee of Hoa Dien commune was serious. The commune's officials and civil servants were present in full and immediately started working with a high sense of responsibility. At the Hoa Dien Commune Public Administration Service Center on July 1, a large number of people came to contact work and resolve administrative procedures, mainly to resolve land records, household registration and social policies... Mr. Nguyen Van Nho, residing in Hoa Dien commune, said: "I am worried that after the merger, there will be many difficulties in resolving administrative procedures, but the commune officials gave very enthusiastic guidance, the administrative procedures were resolved quickly, and there was no need to wait long."
People are guided by civil servants of the Hoa Dien Commune Public Administration Service Center to carry out administrative procedures on the morning of July 1. Photo: THUY TRANG
Ms. Nguyen Thi Tien, Deputy Director of the Hoa Dien Commune Public Administration Service Center, shared: “Cadres and civil servants are assigned specific tasks, arranged according to each professional field, ensuring quick and correct resolution. Although the workload has increased, all cadres and civil servants are determined to complete their tasks well, with a sense of responsibility, aiming for a service-oriented, transparent and public administration, creating maximum convenience for people and businesses.”
On the morning of July 1, at the Long Thanh Commune Public Administration Service Center, the commune's officials and civil servants were present early, seriously implementing their work, supporting people in carrying out administrative procedures on the first working day after the administrative unit arrangement.
Mr. Pham Van Thin, residing in Vinh Phu hamlet, Long Thanh commune, shared: “I came here at 7am and saw all the staff present. I made a birth certificate for my child and was very satisfied with the way the staff worked here. The civil status officer gave enthusiastic and clear instructions step by step.”
People come to carry out administrative procedures at the Long Thanh Commune Public Administration Service Center. Photo: BICH THUY
Chairman of Long Thanh Commune People's Committee Huynh Van Thai Quynh said: "The commune requires each cadre to treat the people as their relatives. Only when the people find it easy to approach, easy to understand and do not have to travel many times, will the task be completed." The commune also directed the hamlets to promptly inform about the new working location, guiding people to contact the right place to resolve administrative procedures.
The working atmosphere at the Go Quao Commune Public Administration Service Center on the first day went smoothly, with officials and civil servants present early to serve the people promptly and thoughtfully on the first day of implementing the 2-level government model. Mr. Nguyen Huu Dac, Deputy Director of the Commune Public Administration Service Center, said: “To operate effectively from the first working day, the center has thoroughly prepared personnel, facilities, and procedures for receiving documents. The center's officials and civil servants are fully informed about their duties, spirit, and attitude toward serving the people, along with clear division of work to ensure quick handling of procedures for people and businesses, minimizing the need to travel multiple times.”
Civil servants of Go Quao Commune Administrative Service Center guide people in handling administrative procedures. Photo: CAM TU
People expect the new model to be effective, bringing the government closer to the people, in line with the spirit of shifting from administrative management to service and creation. Mr. Danh Minh Tai, a resident of Go Quao commune, said: “Coming to the Go Quao Commune Public Administration Service Center on the first day of operating the 2-level government model, I was satisfied with the professional working style of the staff and civil servants. All administrative procedures and settlement processes are publicly posted, helping people conveniently access public services.”
At around 8:00 a.m. on July 1, Mr. Le Hoai Phuong, residing in Son Thanh Hamlet, Hon Dat Commune, came to contact the Hon Dat Commune Public Administration Service Center for work. With the center's dedicated guidance, his file was processed in the morning. Mr. Phuong shared: "I came to do administrative procedures related to justice and household registration. The staff at the center enthusiastically supported me to get a queue number and handled it carefully, even though today there were quite a lot of people coming to contact me."
On the morning of July 1, the Hon Dat Commune Public Administration Service Center received more than 20 people coming to contact to resolve administrative procedures. "Today is the first day of operation and handling administrative procedures of the Hon Dat Commune Public Administration Service Center, there will be many difficulties and problems, but with the spirit of serving the people, the center's officials and civil servants try to resolve procedures quickly so that people are satisfied with the 2-level government model", said Deputy Director of the Hon Dat Commune Public Administration Service Center Doan Ngoc Thanh.
On the morning of July 1, Tan Hoi commune officially entered its first working day after completing the arrangement of commune-level administrative units. Deputy Secretary of the Party Committee and Chairman of Tan Hoi Commune People's Committee Nguyen Minh Ngoc said: "The Commune People's Committee has completed the development of working regulations, announced the assignment of specific tasks to each member of the People's Committee and all specialized departments of the commune to start operating immediately on July 1 to ensure smooth, continuous operation, and good service to the people with the spirit of administrative service. The commune updated the 2-level administrative procedures along with creatively applying digital transformation, building a propaganda page on Facebook, Zalo about the commune's operations as well as administrative procedures with the aim of serving the people best from the first working day".
According to the reporter's records, on the first working day, officials and civil servants promptly guided and resolved the issues of justice, civil status, culture, society, economy, land, etc. for the people. Mr. Doan Sy Thai, a resident of Tan Hoi commune, shared: "I am very happy because the commune has been expanded and the facilities are more spacious. The officials are very enthusiastic, the procedures are quick and do not take much time. People like us are very secure". Coming to do the marriage registration procedures, Mr. Nguyen Tan Loc, a resident of Tan Hoi commune, said: "I chose the first working day of the new commune to register for marriage, with the desire to keep memories with the changes of my commune. The officials guided me very enthusiastically, I completed the procedures, I feel very satisfied".
Source: https://baoangiang.com.vn/nguoi-dan-hai-long-trong-ngay-lam-viec-dau-tien-cua-bo-may-moi-a423519.html
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