People are satisfied with administrative procedure settlement in Ho Chi Minh City.

People are satisfied with administrative procedure settlement in Ho Chi Minh City.

Fast, on time and hassle free

“24/7 file ATM” is a good model in Binh Tien ward, installed in front of the Public Administration Service Center. The “mission” of this ATM is to return files outside of office hours for those who are busy and cannot come to the center during office hours.

People can receive results at any time with an OTP code, so the convenience is remarkable. In addition, this locality also has a model of "Administrative procedure reception point in residential areas". People can register for procedures on household registration, social pension benefits, and citizen identification card changes via VNeID...

Ho Chi Minh City Police officers guide people to carry out administrative procedures on the public service portal.

At the Thu Duc Ward Public Administration Center, the reception and result return counters are fully equipped with information technology systems, shared software and online public services. There are guiding robots, ID card scanners, satisfaction assessment kiosks, scanners... so people feel comfortable and confident when coming to do procedures.

In addition, people are also given water and candy while waiting to complete procedures... In particular, at the center, there are also volunteers to guide the elderly and people who are not familiar with technology on how to use electronic identification accounts, access the Public Service Portal, install the application " Ho Chi Minh City Digital Citizen" and VNeID...

To quickly resolve administrative procedures, recently, the People's Committee of Ho Chi Minh City issued a document directing departments, branches, People's Committees of wards, communes, and special zones to urgently deploy tasks according to Resolution 214 and Project 06 on administrative procedure reform and digital transformation.

Accordingly, agencies and units must strictly implement the Law on Electronic Transactions 2023, not require certification contrary to regulations and not force people and organizations to submit certified copies in legal procedures that only require copies. At the same time, it is necessary to review and restructure internal processes and electronic processes on the Provincial Administrative Procedure Information System, ensure smooth data sharing, and minimize the need for paper documents.

For new administrative procedures arising from September 1, 2025, units must digitize, store and integrate results into VNeID for reuse and procedure simplification. From October 1, 2025, if any agency or unit fails to comply, the City Police must advise the City People's Committee to send a report to the Ministry of Public Security to submit to the Prime Minister for consideration of the responsibility of the head. In the third quarter of 2025, Ho Chi Minh City received and processed more than 1.3 million records, of which 96.63% were processed on time. The areas where delays still exist are mainly related to land, business registration and household registration.

Continue to cut administrative procedures

From July to mid-September 2025, Ho Chi Minh City announced 415 new, amended, replaced or abolished administrative procedures, bringing the total number of administrative procedures currently applied to 2,223. The locality also reviewed 298 procedures and proposed to cut the equivalent of 1,944 working days. Some procedures were drastically simplified, such as no longer requiring a copy of the establishment license of a branch or foreign law firm.

In addition, Ho Chi Minh City also coordinated with the Ministry of Justice to connect electronic civil status data, thereby reducing 38 procedures that do not require submitting civil status documents when performing administrative procedures. In particular, the city has also applied new technologies such as Chatbot to look up administrative procedures, applying artificial intelligence in classifying procedures at the commune level, or QR codes to guide civil status registration operations, helping people easily access public services.

In the fourth quarter of 2025, Ho Chi Minh City aims to cut at least 30% of unnecessary investment and business conditions, and reduce 30% of the time and cost of administrative procedures. At the same time, it strives to have 100% of eligible administrative procedures provided as full-service online public services, with at least 80% of records processed entirely online.

In addition to simplifying administrative procedures and reducing inconvenience for people, Ho Chi Minh City also built Portal 1022 as a direct communication channel between citizens and the government to receive, process and respond to people's and businesses' feedback and recommendations on many areas of social life and public services.

When receiving feedback from citizens, businesses and organizations, the operator will classify and transfer the feedback from citizens, businesses and organizations to the processing agency. The time for classification and transfer of the feedback by the operator is no more than 5 minutes after the feedback is received. The affiliated processing unit will promptly verify the incident. If the information reflecting the incident is true, the affiliated processing unit will proceed to fix the incident within no more than 2 hours.

For issues arising in the fields of economy - culture - society, national defense - security and order in the area; issues related to the fields of public administration, public services, one-stop records, implementation of administrative procedures; acts of delay, harassment, annoyance, non-implementation or improper implementation of regulations by cadres, civil servants and public employees in handling administrative procedures; suggestions contributing to the construction, protection and development of the City.

The processing unit is responsible for receiving, classifying and transferring on the system or can notify and assign through other channels to the receiving affiliated unit; the processing time and response time for results shall not exceed 5 working days.

Source: https://cand.com.vn/doi-song/nguoi-dan-hai-long-ve-giai-quyet-thu-tuc-hanh-chinh-o-tp-ho-chi-minh-i783675/