Faster, more efficient, and closer to the people.

QTO - With the motto "faster, more efficient, and closer to the people," administrative procedure reform in Vinh Thuy commune has shifted strongly from a management mindset to a service-oriented one. Placing the people at the center not only unlocks development resources but also contributes to firmly consolidating the people's trust in the local government apparatus.

Improve service quality by taking concrete steps.

Administrative procedure reform at the grassroots level is not only a requirement for state management but also a measure of the local government's operational capacity and spirit of serving the people. Recognizing this, the People's Committee of Vinh Thuy commune has implemented a comprehensive set of solutions to control administrative procedures, improve the efficiency of the "one-stop shop" and "integrated one-stop shop" mechanisms, and promote the processing of applications electronically.

Currently, according to the approved list of administrative procedures, Vinh Thuy has 395 administrative procedures that are received and processed at the commune's Public Administrative Service Center. The public disclosure and posting of procedures, forms, fees, and charges are strictly implemented. This helps people easily access information, reduces the need for multiple trips, and minimizes unnecessary inconvenience.

In reality, the control of administrative procedures at the local level has seen positive changes. From December 15, 2025 to March 14, 2026, Vinh Thuy commune received 1,397 applications on the provincial administrative procedure processing system and resolved 1,375 of them. Notably, 1,373 applications were resolved ahead of schedule, with only 2 applications overdue. This result reflects the decisive leadership and management, as well as the sense of responsibility of the staff implementing the tasks.

Officials at the Vinh Thuy Commune Public Administrative Service Center handle administrative procedures for citizens in a quick, convenient, and transparent manner - Photo: TA

In addition to ensuring timely completion, the Community Public Service Center also focuses on improving service quality right from the reception and guidance stage. Areas are clearly assigned to each civil servant, from civil registration and justice to land administration, construction, environment, business registration, and social policies… helping to minimize overlapping and shirking of responsibility in processing applications. Furthermore, the center's facilities are well-invested in and relatively complete, creating a civilized and convenient transaction environment for the people.

It is noteworthy that citizen satisfaction is measured regularly. On the public service portal, the percentage of "very satisfied" ratings reached 100%. This is not just a statistical figure, but also a measure reflecting the service attitude and trust of citizens in local government.

"Administrative reform must first begin with a change in service attitude. Every official at the one-stop service center must consider the people as the central focus, provide clear guidance, and resolve issues quickly, avoiding unnecessary trips for citizens," shared Mr. Ho Ngoc Quyet, Deputy Director in charge of the One-Stop Service Center of Vinh Thuy commune.

From these concrete actions, it can be seen that administrative procedure reform in Vinh Thuy commune is no longer a task of "bureaucratization," but is gradually becoming a habit of service and a standard of conduct for the government towards the people.

Promoting digital transformation

Previously, administrative procedures were associated with paperwork, record-keeping, and long waiting times. Now, digital transformation is opening up new, faster, more transparent, and more cost-effective ways of doing things for the people. Recently, Vinh Thuy commune has strongly implemented the electronic processing of administrative procedures, increasing the provision of online public services at levels 3 and 4. Emphasis has been placed on disseminating information and guiding people to access digital platforms, from public address systems and awareness-raising conferences to direct guidance at the one-stop service center.

The results of digital transformation are clearly demonstrated through the rate of document digitization. From December 15, 2025 to March 14, 2026, the rate of input digitization reached 100%, and the rate of digitization of documents and resolution results reached 98.4%; notably, the rate of digitized data being exploited and reused reached 100%. In addition, the rate of online payments reached 99.46%, and the rate of online public service applications reached 99.35%. These results show that people have gradually become familiar with performing administrative procedures without using cash, reducing travel time and associated costs.

Notably, Vinh Thuy commune has implemented several practical initiatives, such as using Zalo/QR Code to schedule appointments for administrative procedures. This is considered a suitable approach for rural areas, where people are already familiar with smartphones but still need simple, easily accessible solutions. "The staff at the commune's Public Service Center always strive to guide people in submitting applications and making payments online. For the elderly, we provide step-by-step instructions and demonstrations to help them get used to it, thereby reducing the pressure of in-person paperwork," Mr. Quyet added.

Besides the positive results, the implementation process still faces some minor obstacles related to network connectivity and the procedures of some specialized areas. However, the People's Committee of Vinh Thuy commune is continuing to review and standardize procedures, improve the professional skills of its staff, and promote the application of technology to aim for faster, more transparent, and more effective service to the people.

Peace of Mind

Source: https://baoquangtri.vn/chinh-polit/202605/faster-more-effective-and-more-approachable-7cc3010/