Many groundbreaking initiatives to reform administrative procedures.

Administrative procedure reform initiatives are groundbreaking, helping to streamline processes, reduce time and costs for citizens and businesses. This promotes digital transformation, enhances the transparency and efficiency of the state apparatus, improves the investment environment, and creates a foundation for attracting investment and developing the province's socio-economic development.

• Implement drastic administrative reforms right from the beginning of the year.
• Key plan for state administrative reform in the period 2026-2030
• Digital government: the foundation of administrative reform.

Increase operational efficiency and improve service quality.

To create breakthroughs in administrative reform, especially in administrative procedures reform, the Chairman of the Provincial People's Committee directed the implementation of solutions and initiatives to improve the effectiveness and efficiency of state administrative agencies and enhance the quality of service to citizens and businesses.

A prime example is the Provincial People's Committee's submission to the Provincial People's Council for the issuance of Resolution No. 05/2025/NQ-HĐND, dated September 22, 2025, allowing the Chairmen of commune and ward People's Committees to delegate 13 tasks in the field of notarization to civil servants within the province. At a time when the workload was overwhelming after the merger, the early issuance of Resolution No. 05 helped reduce the workload for the Chairmen of commune-level People's Committees when implementing the two-tiered local government model, while also creating conditions for professional civil servants to develop their capabilities and responsibilities, enhancing professionalism in the field of notarization. Furthermore, it helped shorten the time for processing administrative procedures, improve service quality, and create favorable conditions for citizens and businesses in carrying out procedures.

The Department of Justice is providing training on the implementation of administrative procedures outside of administrative boundaries.

Simultaneously, the Provincial People's Committee issued Decision No. 01/2025/QD-UBND, dated January 10, 2025, regulating the process of circulating documents for determining land-related financial obligations in Ca Mau province. Specifically, the coordination of document circulation must be carried out regularly and uniformly according to the information exchange process through the electronic information system. This ensures that administrative procedures related to land are resolved quickly, conveniently, and strictly in accordance with the law; helps shorten the processing time for administrative procedures related to determining land-related financial obligations, creating convenience for citizens and businesses; enhances transparency, making it easier for people to track and check the progress of document processing; improves the efficiency of inter-agency coordination, contributing to the acceleration of administrative reform...

Digital transformation in administrative reform

Implementing regulations on the decentralization of state management between levels of government from July 1, 2025, the Provincial People's Committee has decided to decentralize a number of tasks to provincial departments, agencies, and the People's Committees of communes and wards, such as: organizational structure; management of civil servants and public employees; construction; budget revenue and expenditure; fishing vessel management, etc. Inspection and supervision of these decentralized tasks are given attention by provincial departments and agencies to promptly detect any violations in the implementation of decentralization (if any), thereby improving the efficiency of state administrative agencies in the province.

In particular, following the Government 's directives and the guidance of central ministries and agencies on the application and development of information technology in state agencies, the Chairman of the Provincial People's Committee issued numerous documents directing the application of digital transformation solutions in state agencies. The province successfully organized the launching ceremony of the " Digital Literacy Movement " and the launch of the "Digital Literacy Platform of Ca Mau Province"; organized a seminar on the theme "Leadership Adapting to the AI ​​Wave"; implemented AI applications for 100% of civil servants and public employees in administrative work; and disseminated information and guidance to citizens and businesses on the use of AI applications in production and business. To date, the entire province has 95 teams with 1,228 members, supporting more than 47,500 people with necessary digital knowledge and skills.

Residents shared their satisfaction with the application for obtaining queue numbers for administrative procedures with the Chairman of the People's Committee of Phong Thanh commune.

Applying information technology to administrative procedure reform, the Provincial People's Committee launched a campaign to establish a mobile task force to collect electronic identification accounts, providing support to citizens at home, focusing on citizens who have not yet been issued level 2 electronic identification accounts; especially policy beneficiaries, war veterans, the elderly, the sick, etc., who are unable to go directly to the police station to obtain electronic identification accounts. To date, electronic identification has been issued to more than 1.75 million citizens aged 14 and above with identity cards, including nearly 1.7 million level 2 accounts, effectively serving tasks related to population data and resolving administrative procedures on a digital platform.

Another effective model and initiative in administrative procedure reform is the interconnected process between the tax system and the provincial administrative procedure information system and specialized software in the land sector, aiming to ensure synchronization and transparency in information exchange between the tax authority and land registration office branches. Accordingly, the interconnected process is implemented with the coordination of land registration office branches, the one-stop service department, and inter-regional tax teams under the Ca Mau Provincial Tax Department. When a file is transferred from the land registration office to the tax authority, the time for determining financial obligations is 4 working days.

The aforementioned innovative approaches have yielded positive results and gained the trust of the people. This also serves as a foundation for local authorities to enhance the effectiveness and efficiency of management, and to foster greater transparency and accessibility in administrative reform activities, focusing on reforming administrative procedures to better serve the people and improve citizens' skills in independently accessing online public services .

Kim Phuong

Source: https://baocamau.vn/nhieu-sang-kien-dot-pha-cai-cach-thu-tuc-hanh-chinh-a127081.html