Agentforce AI Vietnamese version launched.

With the support of the Vietnamese version of Agentforce, businesses can accelerate their transformation towards an AI agent application model, where AI supports employees rather than replacing them.

With an AI-powered business model, teams operate 24/7: never missing opportunities to reach customers, always ready to provide service, and each employee is supported by an AI assistant to improve work performance and make more accurate decisions.

The powerful support of AI opens up new opportunities for productivity, customer connectivity, and business growth.

Agentforce Service is a comprehensive platform providing customer service across all industries and channels. As a next-generation service, it operates 24/7, ensuring constant availability, helping businesses reduce costs, shorten request processing times with AI assistants, and proactively provide support based on real-time data, thereby enhancing customer experience. Agentforce Service's unique feature lies in its ability to allow employees and AI assistants to collaborate seamlessly from information gathering to task completion.

Employee Agent is an AI assistant designed as a digital assistant for employees, helping them handle daily tasks more intelligently and efficiently. The highlight of this tool is its ability to proactively provide support rather than just information. The AI assistant is integrated directly into familiar work platforms like Slack or mobile devices, acting as a "colleague."

Based on company data, Employee Agents can support a wide range of tasks, from managing meetings and updating business opportunities to assisting with new employee workflows, looking up benefits, or preparing client briefings before meetings. This allows employees to focus on more important tasks, saving time and increasing productivity.

“Salesforce helps Vietnamese businesses unlock a new working model where AI and humans collaborate to drive productivity and breakthrough growth,” said Ms. Quy Nguyen, Country Director, Salesforce Vietnam.

Agentforce Service and Employee Agent are part of the Customer 360 suite within Agentforce 360, the world's first platform connecting people and AI assistants in a trusted system, reshaping how we operate in the AI era. Announced at Dreamforce in October 2025, Agentforce 360 is built on the foundation of Salesforce, the world's most trusted customer platform for the past 26 years. The same technology that has powered CRM, automation, and analytics now continues to power AI assistants capable of transforming processes into operational intelligence, optimizing employee performance, and connecting more deeply with customers.

With Agentforce 360, Salesforce has gone beyond the scope of a traditional CRM platform, where AI assistants not only serve customers but also support employees, optimize operations, and coordinate with other assistants in the system...

Ngan Phuong

Source: https://doanhnghiepvn.vn/chuyen-doi-so/kinh-te-so/ra-mat-agentforce-ai-phien-tieng-viet/20251212052545641