With the inspection, public outrage has eased.

Recognizing that advising on the resolution of complaints and denunciations is a key task, the leadership of the Provincial Inspectorate has focused on leading and directing the implementation of this work, incorporating it into the resolution on the implementation of political tasks.

Provincial inspectors are checking the handling of complaints and denunciations in Hoa Dien commune ahead of the election of National Assembly representatives and People's Council representatives at all levels for the 2026-2031 term. Photo: THUY NGO

Resolving complaints and denunciations plays a crucial role in protecting the legitimate rights and interests of citizens, contributing to maintaining social justice and order. Through this process, violations of the law are detected and dealt with promptly, thereby enhancing the effectiveness of state management. It is also an effective tool in preventing and combating corruption and negative practices, and strengthening the people's trust in the public administration. This content is clearly stipulated in the Law on Complaints and the Law on Denunciations, creating a solid legal basis for implementation and contributing to improving the effectiveness and efficiency of state administrative management in the province.

From the beginning of the year until now, the entire province has processed 2,864 out of 2,897 complaints, petitions, and feedback from citizens, resolving 45 complaints and 31 denunciations. Of these, the Provincial Inspectorate processed 255 out of 255 complaints, petitions, and feedback from citizens via postal service (114 complaints, 31 denunciations, and 110 petitions/feedback). As a result, 204 complaints were deemed ineligible for processing; 51 were deemed eligible, including 32 cases requiring guidance and 19 cases transferred; 20 complaints and 19 denunciations under the authority of the Chairman of the Provincial People's Committee were investigated and verified; 80 complaints, petitions, and feedback from citizens were initially investigated and processed; and the Government Inspectorate reviewed and reported on complex and protracted complaints and petitions in the province.

Despite the achievements, the handling of complaints and denunciations in the province still has some limitations. The resolution of complaints and denunciations at some agencies, units, and localities is still slow. Some cases have not been thoroughly reviewed and resolved. Coordination between agencies, units, and localities is sometimes untimely, with a tendency to shift responsibility; and there is still a situation where citizens file complaints and denunciations to higher levels, including provincial and central agencies.

To improve the effectiveness of handling complaints and denunciations, it is necessary to implement a comprehensive set of practical and long-term solutions. Firstly, strengthen the dissemination and promotion of the Party's guidelines and policies, and the State's laws and regulations on citizen reception and complaint resolution to all cadres, Party members, civil servants, and the people; intensify the fight against and refutation of false and distorted information and viewpoints that exploit complaints, denunciations, suggestions, and feedback to undermine the Party and the State, and sow discord within the Party.

Secondly, attention should be paid to strengthening the team of specialized officials and civil servants responsible for receiving citizens, advising on the handling of petitions, and resolving complaints and denunciations, with a focus on limiting the rotation of these officials and civil servants. Officials with good moral character, a thorough understanding of the law, and the ability to guide, explain, and persuade citizens to understand and comply with the law should be assigned. Officials must possess professional expertise, a high sense of responsibility, and work objectively, impartially, and in accordance with the law. At the same time, the responsibility of the head of the agency or unit in resolving arising cases must be clearly defined, avoiding shirking or evasion. Emphasis should be placed on training, professional development, and skill enhancement for officials and civil servants working in receiving citizens, advising on the handling of petitions, and resolving complaints and denunciations, ensuring they meet the requirements of their assigned tasks. Furthermore, the application of information technology in managing, monitoring, and processing complaints and petitions needs to be promoted, contributing to increased transparency, timeliness, and accuracy.

Thirdly, strengthen inspection, supervision, and auditing of the responsibilities of leaders in implementing Party regulations and State laws on receiving citizens, resolving complaints, denunciations, petitions, and feedback; promptly detect and handle collectives and individuals who lack responsibility, show signs of corruption and negativity leading to complaints and denunciations; and address violations in the work of receiving citizens, resolving complaints, denunciations, petitions, and feedback, especially acts of irresponsibility, lax leadership, direction, and management that lead to complaints and denunciations escalating to higher levels and dragging on within the scope, field, and assigned responsibilities.

Fourth, it is necessary to promote the supervisory role of the people, the Fatherland Front , and social organizations in the process of resolving complaints and denunciations. This participation not only helps ensure openness and transparency but also contributes to strengthening people's trust in state agencies, thereby improving management efficiency and social stability.

THUY NGO

Source: https://baoangiang.com.vn/thanh-tra-vao-cuoc-dan-bot-buc-xuc-a480329.html