Implementing an online citizen reception model.

Illustrative image.

Accordingly, the subjects eligible for online citizen reception include complaints, petitions, and feedback that have been directed for resolution by the Prime Minister but encounter difficulties and obstacles during implementation, leading citizens to continue filing complaints, petitions, and feedback, potentially causing a disruption of security, order, and social safety.

The complaint, petition, or feedback has been resolved by the administrative agency within its authority and in accordance with the procedures prescribed by law; the decision resolving the complaint has become legally effective, but the citizen continues to file complaints, petitions, and feedback to higher levels, potentially causing disruption to social order, security, and safety.

Complaints, petitions, and feedback involving multiple agencies, localities, or in mountainous areas with difficult access often result in waste and expense for individuals and organizations.

Groups of citizens filing complaints, petitions, and feedback that are large, complex, and protracted but have not been resolved by competent authorities in accordance with the law are escalating to the central government.

Large and complex groups of citizens filing complaints, petitions, and feedback; complex and protracted cases that have been resolved within the scope of authority but still require input from relevant agencies; and other cases as needed.

The Provincial Citizen Reception Office is where online citizen reception is organized for cases falling under the jurisdiction of the provincial level but requiring coordination with central agencies; cases involving large numbers of people, complex issues, or those escalated to the provincial level. It also hosts regular and unscheduled citizen reception sessions organized by the Chairman of the Provincial People's Committee.

The commune-level citizen reception point is where online citizen reception is organized for cases falling under the commune's jurisdiction but requiring the coordinated participation of provincial-level agencies. It also includes regular and unscheduled citizen reception sessions organized by the Chairman of the Commune People's Committee.

Organizing online citizen reception aims to improve the efficiency and quality of dialogue, complaint resolution, and feedback handling, while ensuring security, safety, and order, as well as disease prevention and control (if any). It also limits large gatherings in a single reception room, preventing the spread of disease and saving time, costs, and manpower.

Ensuring smooth and timely reception of citizens, both on a regular and ad hoc basis, by leaders of central and local agencies and those filing complaints.

Strengthening coordination among agencies, units, and levels to improve efficiency and create high uniformity in resolving complaints, petitions, and feedback by competent authorities at all levels, and monitoring the implementation of citizen reception work between higher-level and lower-level agencies.

Enhancing the application of information technology in leadership and management contributes to promoting administrative reform and digital transformation...

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Source: https://baothanhhoa.vn/trien-khai-mo-hinh-tiep-cong-dan-truc-tuyen-289854.htm