AI application solves the problem of shifting subscribers
At the end of the year, Viettel 's system recorded a large number of subscribers moving positions on the network. This year, it is estimated that there will be about 22.5 million subscribers moving.
Of which, the 5 provinces with the most subscribers moving are An Giang, Nghe An, Nam Dinh , Thai Binh, Thanh Hoa. The number of subscribers moving to these provinces accounts for about 25% -40% of subscribers in the province on weekdays.
In addition, the Lunar New Year 2024 is expected to have nearly 1,000 festivals and events nationwide, with about 12 million subscribers gathered. In particular, with 400 fireworks display locations, an increase of nearly 20% compared to 2023, it is a huge challenge for Viettel's technical team.
To ensure the best customer experience, as well as solve the problem of subscribers moving and gathering at festival locations, Viettel has deployed 15,000 solutions to supplement resources, ready to meet 120% of the expected traffic. Notable among them are 700 new stations, 1,000 small stations, 100 mobile vehicles and more than 13,000 high-configuration upgrade solutions for BTS stations.
In particular, Viettel has applied AI to optimize network quality. Specifically, the XO application developed by Viettel Networks engineers has the ability to automatically optimize coverage, automatically issue warnings, solutions and take actions to ensure the best coverage.
According to Viettel, the XO application is especially useful during the Lunar New Year, promptly adjusting the coverage area when subscribers move across the entire network, something that cannot be done by human power. Through actual records at locations where XO is applied, the coverage area at each station improved by 10%, speed improved by 5% and KPIs improved by 10% compared to before.
In addition, nearly 100 5G stations were deployed at event festivals to ensure the best experience for customers. At the same time, Viettel Networks has reviewed and upgraded to ensure the best performance for a series of systems that help automatically monitor, manage network operations, and optimize network quality such as ZDT, SON, GEO, etc.
Stores serving throughout Tet, "AI"izing gift giving
Along with preparing the network infrastructure, Viettel's nationwide store system will be open throughout Tet to serve customers when there is an arising need.
Regarding human resources, Viettel maintains a 24/7 technical team with 5,000 engineers on duty at any one time nationwide, while maintaining 24/7 staff on all channels from voice, video calls, and social networks to ensure all customer requests are received and supported immediately.
Not only does it ensure service quality. Viettel also identifies the holidays as the most meaningful time to show gratitude to customers. Therefore, Viettel has launched a series of customer care programs: "Tet Flavor" of Viettel++ on Myviettel with thousands of regional Tet specialties so that customers can redeem points for incentives; With the Tet lucky money program, customers can text TET to 191 or receive lucky money on the website or MyViettel application to receive bonus points.
Along with that, in order to meet the demand for Internet access on mobile/at home as well as entertainment needs during the Lunar New Year, Viettel Telecom Corporation (Viettel Telecom) launched the promotion program "Tet AI also has gifts".
Accordingly, customers who register for Viettel mobile, Internet, and TV360 television packages from now until March 15, 2024 will immediately receive 5% Viettel++ consumption points on the actual price. Thus, when installing Viettel Internet and paying the full year's fee, customers will immediately receive up to 100,000 Viettel++ points to exchange for data, calling minutes, and shopping vouchers. At the same time, customers will also receive a lucky draw code to participate in the lucky draw program with prizes of 50 Samsung Galaxy ZFlip5 phones (8GB & 512GB) and 20 cash prizes worth 50 million VND/prize.
To receive Tet gifts from Viettel, for mobile services: customers just need to text KM to 191, Viettel's system will send a special promotional package specifically for each person. For Internet services, customers who sign up for a new service or upgrade to a higher package at https://viettel.vn/internet-truyenhinh/toan-trinh. In addition, when customers install a new TV360 service on TV or register for a new monthly package on mobile (text DK30 to 1331), they will also receive Tet gifts from the program.
Viettel's digital applications such as TV 360 and Viettel Money also implement lucky draw programs with valuable gifts such as TVs, Samsung QLED phones, Airport and many other attractive gifts.
In particular, customers who come to transact at all Viettel stores during this Tet holiday will be able to participate in the program Connecting Love - Spring Luck is overflowing with many valuable gifts in kind.
In addition to giving Tet gifts to customers using domestic services, on the occasion of Tet, Viettel is also offering gifts to customers using international roaming services. Accordingly, with only 5,000 Viettel++ points, the first 20,000 customers can exchange for a voucher to refund 20% of the registration fee for 5-day Roaming packages to Korea, China, Malaysia or Thailand.
Minh Ngoc
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