Ba Thuoc implements administrative reform linked to digital transformation.

The restructuring of administrative units into a two-tiered local government model has created an urgent need for the grassroots government apparatus to quickly stabilize its organization, streamline its structure, and improve its operational efficiency. Based on this, Ba Thuoc commune has proactively implemented a comprehensive set of solutions to create a breakthrough in administrative reform linked to digital transformation, aiming to improve the quality of service to the people and promote the socio-economic development of the locality.

Citizens carry out administrative procedures at the Public Administrative Service Center of Bá Thước commune.

When Ms. Quach Thi Tien from Luong Van neighborhood went to the Ba Thuoc Commune Public Administrative Service Center to have her documents and birth certificate certified for her child going abroad for work, she was guided by center staff through the application and administrative procedures directly on her smartphone. In just about 30 minutes, her application was processed and she was scheduled to receive the results via the VNeID system. Ms. Tien said: “Previously, when doing administrative procedures like this, I had to travel back and forth many times, which was very time-consuming. After being guided by the commune's administrative service center staff through the application process, I found it quick, simple, and I am satisfied with the way things are done electronically.”

Identifying administrative reform and digital transformation as key tasks closely linked to the socio -economic development targets of the locality, Ba Thuoc commune is promoting administrative procedure reform in a transparent and open manner, using citizen satisfaction as a measure of effectiveness. The processes for handling applications are reviewed, streamlined, and time-saving. The commune also focuses on training a team of officials and civil servants with a professional, friendly, dedicated, disciplined, and responsible work style, meeting the requirements of a modern administrative system.

Furthermore, the commune is promoting digital transformation in public service activities, creating a foundation for the formation of e-government at the grassroots level. Currently, 100% of local officials and civil servants are proficient in using document management, operational, personnel, and interconnected electronic one-stop service software. The digitization of documents exchanged between agencies in electronic form with specialized digital signatures not only significantly reduces circulation time and printing costs but also enhances the efficiency of public service administration, creating a modern working environment and seamless connectivity from the commune to the provincial level.

On the other hand, the commune continues its efforts to bring digital transformation closer to the people through a network of community digital technology groups and the "Digital Literacy Movement." People are now directly guided on how to use smartphones to register for electronic identification, submit public service applications, and make online payments. The commune's online conferencing system is regularly maintained, ensuring seamless connectivity with higher-level agencies, effectively serving meetings and management. The commune's website has been upgraded and maintained, ensuring stable operation and network security. These efforts not only modernize administrative work but also create conditions for people to enjoy digital conveniences.

From decisive leadership to the sense of responsibility of the staff and civil servants, the administrative reform and digital transformation work in Ba Thuoc commune has achieved remarkable results. To date, the commune has achieved a "green" status on the map monitoring the implementation of Resolution No. 57-NQ/TW dated December 22, 2024, of the Politburo on breakthroughs in the development of science, technology, innovation, and national digital transformation when rearranging provincial and commune-level administrative units and implementing the two-tiered local government model. From July 1, 2025, to the end of March 2026, the commune's Public Service Center received 6,831 applications. Of these, 5,689 applications were partially received and processed online, reaching 99.62%; and 1,121 applications were fully processed online, reaching 100%. The rate of digitized administrative procedure records and results reached 100%; the rate of online public service usage by citizens and businesses reached 99.7%; and the rate of online payments on the National Public Service Portal out of the total number of public service payment transactions reached 99.75%. Surveys show that citizens positively evaluated the friendly service attitude, sense of responsibility, professional demeanor of officials and civil servants, and the convenience of the electronic administrative procedure processing system.

According to Le Xuan Anh, Vice Chairman of the People's Committee of Ba Thuoc commune: “Administrative reform, especially the reform of administrative procedures associated with digital transformation, is an essential requirement for building a modern, professional, people-oriented, and efficient government. Therefore, in the coming time, Ba Thuoc commune will continue to direct the implementation of administrative procedure resolution processes on the electronic one-stop system. We will maintain the reception and processing of feedback and suggestions from organizations and individuals regarding administrative procedure regulations. We will accelerate the digitization of records and results of administrative procedure resolution; and link digital transformation tasks with the socio-economic development plan and the annual political tasks of the locality.”

Text and photos: Tien Dong

Source: https://baothanhhoa.vn/ba-thuoc-cai-cach-hanh-chinh-nbsp-gan-voi-chuyen-doi-so-287502.htm