The Ministry of Construction is deploying an AI-powered smart call center.

The Information Technology Center of the Ministry of Construction has officially launched the AI-powered smart hotline 19001007 on June 1st. This AI hotline will support administrative procedures with many convenient features for citizens and businesses.

The 19001007 AI hotline is an application within the "AI Staff" system – an AI-powered solution designed to assist citizens and businesses in searching for information, receiving guidance on administrative procedures, and answering questions 24 hours a day, 7 days a week, including holidays. Through this hotline, AI enables citizens and businesses to search for information and ask questions anytime, regardless of business hours; reducing waiting times and fostering greater trust and satisfaction with public services.

With a multi-channel mechanism, citizens can interact with "AI staff" through a chatbot (dichvucong.moc.gov.vn); a hotline at 19001007; or by searching on the website (dichvucong.moc.gov.vn). Citizens simply choose the most convenient communication channel (chatbot, phone, web application, etc.) and receive consistent answers. Citizens incur no additional costs for these support channels, while also reducing travel and paperwork.

The deployment of the AI ​​hotline 19001007 demonstrates the Ministry of Construction 's commitment to innovating and modernizing public administration, helping to enhance transparency, efficiency, and citizen satisfaction.

Source: https://baophuyen.vn/kinh-te/202506/bo-xay-dung-trien-khai-tong-dai-thong-minh-ung-dung-ai-9eb152c/