Ca Mau makes breakthroughs in digital transformation.

In early 2026, administrative reform coupled with digital transformation in Ca Mau province recorded significant progress, reflected in the increasingly improved quality of service provided to citizens and businesses. From innovating the organizational structure to standardizing administrative procedures in the digital environment, the province is gradually affirming its correct direction, rising to the top 5 localities nationwide in terms of digital service delivery.

Báo Cà Mau•12/01/2026

Digital transformation - A shift in mindset
The Ca Mau Provincial Party Committee Office is improving the quality of its advisory services and creating breakthroughs in digital transformation.
Aspiration to contribute in the era of digital transformation.

2025 is identified as a pivotal year in the reform process. Ca Mau is implementing many fundamental policies in a coordinated manner, most notably the consolidation of the administrative procedure information system with the National Public Service Portal, and the reorganization of local government into a streamlined, effective, and efficient two-tier model. This restructuring aims not only to reduce the number of administrative units but, more importantly, to clarify authority and responsibility, creating conditions for public services to be closer to the people.

Based on this foundation, the public service delivery network is organized uniformly from the provincial level to the grassroots, ensuring 100% of commune-level administrative units participate in operating the system. The authority to handle administrative procedures is clearly defined: the provincial level focuses on handling specialized and complex procedures; the commune level directly handles hundreds of essential procedures related to the daily lives of citizens. This approach reduces pressure on higher levels and shortens processing times at the grassroots level.

Citizens carry out administrative procedures at the Ca Mau Provincial Public Administrative Service Center; applications are received and processed in a digital environment.

At the Dat Moi Commune Public Administrative Service Center, digital transformation has directly impacted the daily work methods of officials and citizens. Mr. Nguyen Quang Vinh, a civil servant at the Dat Moi Commune Public Administrative Service Center, said: "The digitization of documents and the processing of procedures on the electronic system have made the processing clearer and more convenient. Citizens are guided to submit documents online and track progress directly on the system; officials can also easily look up and compare information, reducing errors and delays compared to before."

Promoting digitalization and data exploitation has been identified as one of the key factors driving this transformation. By the end of 2025, the rate of digitized records and administrative procedure resolution results across the province will reach over 91%, with the commune level achieving almost 100%. Digitization not only replaces paper records with electronic data but also contributes to standardizing processes, increasing transparency, and enhancing accountability of administrative agencies.

Officials at the commune-level Public Administrative Service Center guide citizens in submitting applications online.

Mr. Pham Thong Nhat, Deputy Director of the Department of Science and Technology of Ca Mau province, said: "Digital transformation is identified as a long-term process, using the effectiveness of serving people and businesses as a measure. The province focuses on investing in digital infrastructure, shared platforms and data, while also paying attention to improving the capacity of officials and civil servants, especially at the grassroots level. When the system operates stably, people will clearly see the benefits through faster and more transparent procedures."

Along with digitalization, comprehensive online public services have been widely implemented. 100% of eligible administrative procedures are provided online; the rate of online application processing reached nearly 89%, exceeding the set target; and the rate of online payments reached nearly 99%. These figures demonstrate a clear shift in people's habits regarding access to public services, from initial hesitation to proactively using digital platforms.

Population data continues to be identified as the core foundation of digital government. The entire province has issued over 1.75 million Citizen Identity Cards, activated over 1.67 million level 2 electronic identification accounts, and completed 100% digitization of civil registration data. Databases on education , taxation, insurance, and businesses are gradually being connected and shared, effectively serving the implementation of Project 06 and interconnected public services.

With the achievements made in 2025, Ca Mau is facing the opportunity to continue its breakthrough in the next phase. The institutional, technological, and data foundations have been formed relatively synchronously, creating a premise for the province to move towards building a truly digital government, with citizen satisfaction as the central focus and driving force for development.

Nguyen Dao - Chi Thuc

Source: https://baocamau.vn/ca-mau-but-pha-trong-chuyen-doi-so-a125377.html