Official customer care phone numbers of VNPT

In the context that customers in Vietnam are increasingly cautious about calls from unknown numbers due to spam, fraud and scams over the phone, Vietnam Posts and Telecommunications Group (VNPT) informed that the official phone numbers are used to call customers for consultation and service support.

VNPT number 0888000666 calls to support MyTV internet television service and landline phone.

All calls from VNPT confirm that they do not require customers to provide OTP, passwords or bank accounts. Reaffirming the official numbers is to help customers easily identify and feel secure when receiving calls from these numbers, while protecting customers from risks from impersonators.

The list of official VNPT numbers that are called will be displayed on the customer's phone as follows:

• 0888 001 091 : Mobile service support
• 0888 000 666 : Support for Internet services, MyTV television and landline phones
• 0918 001 260 : Support for Information Technology and Digitalization services
• 0911 001 091 : Consulting on VNPT packages and services

VNPT is committed to transparency in all calls to customers. VNPT only uses the above official numbers and does not ask customers to provide OTP, passwords or banking information. This is an absolute principle to protect customers from increasingly sophisticated fraud schemes.

VNPT recommends that customers only receive and trust calls from official VNPT numbers. By standardizing and publicly disclosing contact numbers, VNPT hopes to bring customers peace of mind, trust, and convenience in the process of using telecommunications, information technology, and digital television services.

In addition to the official phone numbers that call customers, when needed, customers can proactively contact the hotline numbers (free calls) according to their needs as follows:

1800 1091

: Consulting switchboard to answer questions about VinaPhone mobile network products and services;

1800 1166

: Consulting switchboard to answer questions about internet products, MyTV, and landline phones;

1800 1260

: Call center for consulting and answering questions about information technology and digitalization products and services;

Feel secure receiving and trusting calls from these official VNPT numbers.

Source: https://nhandan.vn/cac-so-dien-thoai-cham-soc-khach-hang-chinh-thuc-cua-vnpt-post908237.html