• Inspecting administrative reform work in Cai Nuoc district.
  • Inspecting administrative reform work in Phu Tan district.
  • Building on achievements and improving the effectiveness of administrative reform.
  • The Ministry of Justice leads in the Public Administration Reform Index (PAR Index).

The administrative procedure processing and results delivery departments (one-stop service centers) in communes, wards, and towns throughout the province are all conveniently located. Information technology equipment and infrastructure have been invested in to ensure information security, confidentiality, and stable, seamless connectivity. In the first six months of the year, commune-level authorities processed over 52,000 applications (excluding those from vertical agencies), of which nearly 43,000 were submitted online; the rate of timely and prompt processing reached 99.81%, contributing to an average satisfaction level of over 96.2% among citizens and businesses in the province.

Along with reviewing administrative procedures and proposing amendments, additions, and replacements to competent authorities, local governments have researched and applied new models and initiatives in administrative reform. Currently, Ca Mau province has four communes implementing a model combining a one-stop service center with a community post office , including: Thanh Phu, Phu Hung, Tan Hung Dong, and Hoa My (Cai Nuoc district).

Residents of Thanh Phu commune expressed satisfaction with the service attitude of the civil servants at the One-Stop Service Center.

In Thanh Phu commune, the One-Stop Service Center is located in the same office as the commune's cultural post office. According to Mr. Tran Bao Quoc, Vice Chairman of the Commune People's Committee, this is a pilot model implemented by the locality since 2020, aiming to effectively implement the one-stop and integrated one-stop mechanisms in resolving administrative procedures, bringing convenience to the people.

Accordingly, citizens only need to go to the One-Stop Service Center of the commune to submit applications and receive the results of administrative procedures through public postal services in the following areas: issuing and renewing driver's licenses, issuing criminal record certificates, social insurance documents, delivering results related to land matters, delivering citizen identification cards, passports, etc. The post office will deliver the applications and results to the requested address, ensuring compliance with legal regulations on the process of carrying out administrative procedures.

The effectiveness of administrative reform at the grassroots level is clearly evident through the satisfaction of citizens when they come to contact and conduct transactions. Mr. Huynh Quoc Han, a resident of Phan Thanh hamlet, Thanh Phu commune, said: “Every time I come here, I am always given attentive and thoughtful guidance, so my work is always resolved quickly. I see that the commune's handling of administrative procedures has many innovations, the process is streamlined, and issues related to administrative procedures are publicly posted. The commune's officials and civil servants always maintain a friendly attitude. I am very satisfied.”