ChatGPT unexpectedly crashed.

(NLĐO) - Following this incident, many users have switched to other AI platforms such as Gemini and Grok to continue their work.

According to a reporter from Nguoi Lao Dong newspaper, at around 8 a.m. on July 16, many users reported that OpenAI's ChatGPT unexpectedly malfunctioned and stopped responding to commands.

Ms. Nguyen Phuong Anh, an office worker in Ho Chi Minh City, said that this morning she used ChatGPT to help compile information for her company's market report, but the tool did not return any results.

"Initially, I thought ChatGPT was overloaded as usual, but after more than an hour, the platform still wasn't back online," said Ms. Anh.

A user reported that ChatGPT was malfunctioning on the morning of July 16th.

"What's wrong with ChatGPT, everyone? It's really down," a user wrote on an AI community forum.

Following this incident, many people reported switching to other AI platforms such as Gemini and Grok to continue their work.

OpenAI has not yet released an official statement regarding the cause of the outage.

ChatGPT was back to normal at 10:05 AM.

According to reports, this is not the first time ChatGPT has malfunctioned. Previously, in June 2025, many users reported that the tool was inaccessible or very slow.

Another OpenAI service, Sora – a video generator that creates videos from text or images – also experienced service disruptions at this time.

Even earlier, at the end of 2024, the ChatGPT website unexpectedly stopped working. When accessed, users only saw the message: "ChatGPT is currently unavailable. Status: Identified - We have identified the issue and are working to fix it."

OpenAI subsequently issued a statement on social media, explaining that the issue stemmed from its API (Application Programming Interface) system and pledging to work on resolving it.

Source: https://nld.com.vn/chatgpt-bat-ngo-sap-196250716101743464.htm