Chieng An incorporates digital technology into management and operations.

Following the merger, with its large area and dense population, Chiềng An ward is gradually integrating digital technology into its management, administration, and public service operations. From handling administrative procedures to implementing digital community models, digital transformation is no longer a distant concept but is gradually becoming a part of people's daily lives.

Officials from the ward's Public Administration Service Center guide residents in installing digital services.

Upon arriving at the Chiềng An Ward Public Administrative Service Center, one is impressed by the well-invested and modern facilities, with a separate and convenient location for citizens to handle administrative procedures. Mr. Phạm Văn Thanh, Vice Chairman of the Ward People's Committee, stated: Identifying administrative reform and digital transformation as key tasks, the Ward People's Committee has issued numerous plans and documents for synchronized implementation across various fields; developed a digital transformation plan for the 2026-2030 period; focused on improving the efficiency of the Public Administrative Service Center, promoting the digitization of documents and the application of technology in handling administrative procedures. Simultaneously, it has directed community digital technology teams to strengthen communication and guidance to help people access and use digital platforms in their daily lives.

Currently, 100% of administrative procedures at the Ward Public Service Center are received electronically through the National Public Service Portal and specialized software. Citizens can submit applications online, track processing progress, pay fees cashless, and receive results more conveniently than before. In the first five months of the year, the Center received and processed over 2,000 administrative procedures electronically. Digitizing input documents, processing results, and storing data electronically helps shorten processing time, increase transparency, and facilitate citizens in carrying out administrative procedures.

Officials at the Public Administrative Service Center handle administrative procedures for citizens.

Mr. Vu Van Phuc, Deputy Director of the Chieng An Ward Public Administrative Service Center, informed: The Center has proactively assigned staff to directly assist people in submitting online applications, searching for information, and digitizing input documents. Through this, people are gradually becoming familiar with digital platforms, reducing the need for multiple trips as before.

At the Ward Public Administrative Service Center to complete his paperwork in preparation for working in the industrial zone, Mr. Quang Van Dan from Nam Giang village shared: "The staff guided us through the online application process right from the start, the appointment schedule for receiving the results was clear, and we didn't have to make multiple trips like before. We're all very happy."

Digital transformation in Chiềng An is not limited to public administration; it has also spread strongly into community life. To effectively implement digital transformation tasks, the ward has established and strengthened 27 community digital technology teams. With the participation of youth union members, women's association members, local police, and village/hamlet officials, these community digital technology teams have become a core force in disseminating information and guiding people to access digital technology. Members of these teams directly visit households to assist with installing VNeID, creating online public service accounts, guiding cashless payments, and operating on digital platforms. Following the motto "going to every alley, knocking on every door," many elderly people have learned to use smartphones for the first time to look up documents and receive administrative procedure notifications; many small businesses have been guided to open electronic payment accounts and promote their products on digital platforms.

Members of Women's Association Branch No. 4, Family No. 4, practice safe social media use.

Digital transformation is also spreading through the activities of associations and organizations. The Women's Union of the ward has launched the "Digital Women's Branch, Digital Family" model in Group 4, aiming to improve digital skills for members, encourage the use of online public services, VNeID electronic identity accounts, and modern payment methods. Ms. Quang Thi Kim, President of the Women's Union of the ward, said: After its launch, the model will continue to be replicated in other residential groups, contributing to improving the effectiveness of communication and helping members access digital utilities more conveniently. Through the model, many members have proactively used smartphones for work communication, information retrieval, QR code payments, and online public services.

Through flexible and practical approaches, Chiềng An ward is gradually integrating digital transformation into its management, administration, and public service activities. The increased application of information technology in handling administrative procedures and supporting citizens' access to digital services has contributed to improving service quality and building a modern, transparent, and people-friendly administration.

Source: https://baosonla.vn/chuyen-doi-so-tinh-son-la-giai-doan-2021-2025-dinh-huong-den-nam-2030/chieng-an-dua-cong-nghe-so-vao-quan-ly-va-dieu-hanh-BNkIFXJvg.html