A government that serves and proactively reaches out to the people.

The "mobile administration" model, a groundbreaking solution, brings public administrative services directly to residential areas, serving the community, especially the elderly, vulnerable groups, and those with mobility difficulties. Clearly demonstrating the spirit of "government serving and proactively reaching out to the people," this model not only reduces the burden on one-stop service centers at the commune and ward levels but also expands access to public services for all segments of the population, ensuring that no one is left behind.

• Implement drastic administrative reforms right from the beginning of the year.
• Digital government: the foundation of administrative reform.
• Improving the effectiveness of administrative reform from the grassroots level.
• Administrative reforms create momentum for business development.

People-oriented model

Every Saturday, while everyone else enjoys their day off after a week of work, in Vinh Trach ward, the mobile administrative team of the Public Administrative Service Center consistently maintains a presence in the neighborhoods to support and guide residents in completing administrative procedures right on-site. Equipment is transported and installed the previous afternoon, and officials from all departments are present, ready to assist the people.

From early morning, in Hamlet 7, many residents were already present upon hearing the news that the mobile administrative team would be providing guidance and assistance with administrative procedures on the spot. Some brought personal identification documents and land ownership papers, while others brought relatives to seek assistance. Greetings and calls filled the air, creating a friendly, approachable, and welcoming atmosphere.

Mr. Tran Quang Khai, from Hamlet 7, said that he and his family had wanted to get their land ownership certificate for a long time. They had tried several times at the Public Administration Center but found it too difficult and gave up. Today, hearing that the mobile administrative team had come to the hamlet, he immediately came. After about 10 minutes, Mr. Khai happily left with a piece of paper meticulously handwritten by the ward officials. Mr. Khai said: “The officials explained everything very enthusiastically and provided specific guidance to help me complete the application. This kind of guidance and support makes it easy for people to remember and follow the procedures, and saves them from having to go back and forth so often.”

Next, assist citizens in preparing the necessary documents to complete their administrative files.

Mr. Chiêm Minh Hi, from Hamlet 7, Vĩnh Trạch Ward, shared: “My wife and I have been married for two years, but there were some procedural obstacles preventing us from registering our marriage. Today, the mobile team guided us through the marriage registration process on the spot, and I'm so happy. Having a marriage certificate will make it easier to register our child's birth.”

Initial results show the clear effectiveness of the model: in the first few weeks of the pilot implementation, the task force received and guided 167 people, including 62 in the land sector, 97 in the judicial and civil registration sector (with 48 eligible cases), and 6 in social welfare. Particularly, for cases with difficulties and obstacles, where people previously had to go to the ward office multiple times without success, now, because the officials handling the procedures did not have time to provide thorough advice, support, and explanations for each case, the mobile task force provided them with specific advice and guidance.

Changing the administrative mindset to serve the public.

The mobile administrative service model not only resolves administrative procedures but also creates a change in service methods: from "citizens seeking out the government" to "the government proactively serving the people"; from "passive reception" to "on-site guidance and support"; from "management administration" to "service administration". This is the core value and long-term significance of the model in the current administrative reform process.

To inform residents of Hamlet 4 that a mobile administrative team would be coming to the hamlet this weekend to guide them through administrative procedures, Mr. Huynh Van Kiet, Head of Hamlet 4, Vinh Trach Ward, had already notified residents on the hamlet's Zalo group several days in advance. He then proactively called those who were still having difficulty completing administrative procedures , urging them to come and complete the process on Saturday. Commenting on the effectiveness of this model, Mr. Huynh Van Kiet said: “Firstly, it's close to home, making it convenient for residents to travel when they need to supplement their documents. Secondly, the officials are located in the hamlet's office, providing direct guidance to residents. Thirdly, if there are any unresolved issues, they can discuss and exchange ideas, and even receive input from the hamlet head and those familiar with the matter, thus resolving them quickly.”

Assist citizens in filling out forms and completing procedures as required.

Ms. Nguyen Thi Xuan Quyen, Vice Chairwoman of the People's Committee of Vinh Trach Ward, affirmed that this model will continue to be maintained in the future. "The goal is to make this model familiar to the people and a shining example in resolving administrative procedures for citizens," Ms. Quyen shared.

To maintain the operation of the mobile administrative team, the center's staff have made great efforts and overcome difficulties. Funding is lacking, and the office is temporarily borrowed from the neighborhood or community center, but the staff's morale is very high. Everyone agrees that the model is truly effective, not only solving difficulties for the people but also helping to resolve outstanding cases at the ward's Public Administrative Service Center .

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Mr. Nguyen Hoang Phuong, Deputy Director of the Public Administrative Service Center of Vinh Trach Ward

In the current context, administrative reform is not only a management requirement but also a measure of the government's service capacity. When each administrative procedure is resolved more quickly, transparently, and conveniently, it is not only a result of reform but also strengthens the people's trust in the Party and the government. With high political determination, the mobile administrative model of Vinh Trach ward has received the approval and support of the people in the area, contributing to building a modern, professional, transparent, and people-serving administration.

Kim Phuong

Source: https://baocamau.vn/chinh-quyen-phuc-vu-chu-dong-den-voi-nhan-dan--a128552.html