In that context, digital transformation has become a key tool, helping Ho Chi Minh City move towards the goal of serving people and businesses to resolve administrative procedures more smoothly and conveniently.
Solid foundation and early preparation
Speaking to Dan Tri reporter, Ms. Vo Thi Trung Trinh, Director of the Ho Chi Minh City Digital Transformation Center (TTCĐS), said that Ho Chi Minh City has prepared very early for digital transformation, creating a solid foundation to ensure the effectiveness and efficiency of the two-level government.
This process includes building a smart city project, helping the city own a shared data warehouse, along with digital transformation programs and data governance strategies.
Ms. Vo Thi Trung Trinh, Director of the Ho Chi Minh City Digital Transformation Center (TTCĐS), said that Ho Chi Minh City has prepared very early for digital transformation.
One of the strategic steps is the establishment of the Ho Chi Minh City Digital Transformation Center in January 2024. The Digital Transformation Center, as a public service unit under the City People's Committee, operates purely in technical and professional fields, reducing intermediate management levels and increasing proactiveness and coordination.
To ensure the smooth operation of the digital government system, Ho Chi Minh City has ensured the synchronization of digital infrastructure (data center server system, connection lines, equipment) and shared digital platforms. The city's administrative procedure information system has been used smoothly for the past 3 years.
In order for the two-level government to operate consistently and synchronously, the TTCĐS has completed the preparation of 5 core digital platforms, including: Official email system; Online video conferencing system; Document management and direction system; Administrative procedure settlement information system and People's feedback system (system 1022).
Two of them, the administrative document management system and the administrative procedure settlement information system, are considered the "lifeblood" of the city and are shared systems.
According to the latest statistics on July 2, the administrative procedure settlement system received 16,571 records in various fields (6,898 online, 9,673 in person). Of which, the commune level had 9,184 records (5,207 online, 3,977 in person). Tam Binh Ward recorded the highest number of records with 365 records.
The document management system recorded 215 documents sent and 10,176 documents received in 168 wards, communes, and special zones.
Ho Chi Minh City has publicly configured 2,231 administrative procedures (AP), including 1,867 provincial-level APs and 406 commune-level APs. There are 344 full-process online public services and 1,284 partial online public services.
Improving service quality for people and businesses through technology
Digital transformation also brings significant improvements in the quality of administrative services. Since the end of 2024, Ho Chi Minh City has been researching the application of AI in handling administrative procedures. AI solutions are integrated into automated robots for the entire application submission process and the identification and screening of documents submitted online.
This helps civil servants save time, reduce document processing time, and increase digital experience and satisfaction of people and businesses.
Ho Chi Minh City also applies powerful tools to monitor and evaluate the quality of administrative services. One of the effective tools to monitor and evaluate the quality of services of the two-level government is the National Public Service Portal Institutional Implementation Map.
People come to do procedures at the Public Administration Service Center (Photo: Trinh Nguyen).
This tool is designed according to the Real-time Service Quality Assessment Index (Decision No. 766/QD-TTg). The system provides complete information to monitor the quality of reception and settlement of each unit, helping to check, review and overcome limitations. This map uses AI to control the logic of input data, ensuring transparency and fairness, and cannot simulate data.
Meanwhile, the information system for handling administrative procedures provides statistical tools, helping leaders of the Ho Chi Minh City People's Committee and unit leaders grasp the situation of handling records to urge and remind. Thanks to that, Ho Chi Minh City always maintains a 99% rate of handling records before and on time for people and businesses (except for complicated legal records).
In addition, the National Public Service Portal also provides a personal profile lookup function, requiring people to log in with their VNeID account to track the status of their profile. Ho Chi Minh City also regularly listens to feedback from people and businesses to analyze and add features to the system, serving the needs better and better.
With careful preparation of infrastructure, digital platforms, and the proactive participation of the Digital Transformation Center, Ho Chi Minh City has created a favorable environment for the two-level government to operate more effectively, especially after July 1.
Digital transformation is not only about applying technology but also a comprehensive change process to improve service quality, aiming at the satisfaction of people and businesses.
Source: https://dantri.com.vn/cong-nghe/chuyen-doi-so-giup-tphcm-nang-cao-chat-luong-van-hanh-chinh-quyen-2-cap-20250703220004142.htm
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