(HNMO) - On the afternoon of June 5, the National Committee on Digital Transformation held a thematic meeting on Fundamental changes in the provision of online public services to improve the quality of provision and efficiency of use.
According to the United Nations' assessment of e -government , Vietnam's Online Services Development Index (OSI) has made progress: In 2022, Vietnam ranked 76/193 countries, up 5 places compared to 2020. However, to improve the quality of provision and efficiency of online public services, all levels and sectors need to make more efforts.
According to Vice Chairman of the National Committee on Digital Transformation, Minister of Information and Communications Nguyen Manh Hung, the two most fundamental contents are full online process and quality of online services. Full online process means that people do it themselves at home and do not go to government agencies. The quality of online public services is simplicity, convenience and speed. These two contents must lead to the final result that the majority of people use online public services.
If the previous way of doing online public services was by applying information technology; the new approach is digital transformation. The basic difference between these two approaches is that, instead of making separate information technology systems, we use shared digital platforms; instead of doing it ourselves and investing ourselves, we rent services, for both hardware and software.
The conference agreed on many important solutions that ministries, branches and localities will focus on implementing in the coming time. These include announcing the quality standards of online public service portals and conducting assessments and announcing the quality of online public service portals of all ministries, branches and localities. Simplifying and standardizing documents and implementation processes for 25 essential public services. Upgrading the online public service portal to the latest version. Providing online public services on mobile devices. Deploying virtual assistants to support people in using online public services.
In 2023, ministries, branches and localities will use electronic "one-stop" departments to guide people to use online public services, so that they can do it themselves at home, especially for public services that have simplified administrative procedures in the digital environment, greatly reducing the number of people going to electronic "one-stop" departments, and have policies to prioritize online public services, such as faster result return time and reduced service prices.
From June 10, the Ministry of Information and Communications will officially evaluate the Public Service Portals of ministries, branches, and localities and announce the results by the end of June 2023.
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