EVNHANOI is stepping up the application of digital technology in business and customer service.

08/09/2023 16:49 PV Print article

ANTD.VN - The application of digital technology to business operations and customer service has been a priority for the Hanoi City Power Corporation (EVNHANOI), bringing optimal benefits to customers.

Over the years, EVNHANOI has continuously applied the achievements of the 4.0 industrial revolution and digital technology to its business and customer service operations, thereby gradually modernizing this sector, creating transparency and making electricity services more accessible to customers.

In 2012, EVNHANOI provided its first digital platform for customer service with the website cskh.evnhanoi.com.vn. Today, customers can access electricity services anytime, anywhere, 24/7, through various online channels such as: the EVNHANOI app, the EVNHANOI website (evnhanoi.vn), the EVNHANOI page on the Zalo application, an automated chatbot integrated into Facebook Messenger, a text messaging service for electricity-related information via the 8088 number, and the National Public Service Portal (http://dichvucong.gov.vn)...

EVNHANOI's electricity services are digitized on various platforms.

Now, with just one tap on their smartphone, customers can look up and manage all electricity-related information, from meter reading schedules and power outage schedules, to submitting requests and tracking the progress of electricity services directly on the app, such as new electricity connection services, electricity purchase and sale contract services (signing, changing, supplementing information, etc.); metering equipment services (inspection, verification), etc.

EVNHANOI Customer Care Ecosystem

With the advantage of being the leading political , economic, cultural, and scientific center of the country, along with a comprehensively and modernly invested telecommunications infrastructure and the technological savvy of its people, EVNHANOI's digital transformation in Business & Customer Service has yielded many encouraging results to date: 100% of online electricity services at level 4 have been provided to customers; 100% of business & customer service work files are processed electronically online; 100% of customer records and electricity purchase contracts for new customers have been digitized through the provision of electronic electricity purchase contracts; and 100% of customers pay their electricity bills cashless.

Customers can use electricity services anytime, anywhere, and continuously 24 hours a day.

Furthermore, the deployment of 100% remote electronic electricity meters for customers at EVNHANOI demonstrates a rapid transformation in the approach to managing and operating the power system, shifting from manual to semi-automatic and automatic data collection, processing, and analysis. The successful utilization of data from remote meters, along with the development of mobile applications like the EVNHANOI app, has truly created a major breakthrough for the capital's electricity sector. Accordingly, customers can not only clearly understand their electricity consumption, significantly reducing unnecessary doubts and questions about electricity readings and bills, but also proactively monitor their electricity usage, thereby adjusting their methods to be more economical and efficient.

The EVNHANOI app is incredibly convenient.

Not only does the digitization of electricity services facilitate customers, but it has also helped EVNHANOI improve labor productivity. Previously, when providing services to customers, electricity company employees had to submit paper documents through various approval levels, which was time-consuming. Now, all stages are carried out online, with superiors approving using electronic signatures. This saves employees travel time and speeds up the process of resolving customer requests. Furthermore, approving requests through the electronic system also contributes to cost optimization.

In the coming period, to achieve the goal of digital transformation and improve the reliability of electricity supply, EVNHANOI will mobilize all resources, apply information technology to the maximum extent, and build an image of a modern, smart electricity industry with more convenient services to serve customers.

Source link: https://www.anninhthudo.vn/evnhanoi-day-manh-ung-dung-cong-nghe-so-trong-kinh-doanh-va-dich-vu-khach-hang-post551089.antd