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| Value-added electricity services - Peace of mind down to every "switch" |
The first phase of the value-added electricity service provides services including: electricity service consulting; electrical equipment and system inspection; electrical system troubleshooting; new installation/replacement of electrical equipment; maintenance of rooftop solar power systems. Service packages are flexibly designed according to each customer's actual needs. These are all practical needs that people previously had to look for outside, posing many risks regarding safety and quality.
The entire process from receiving requests, assigning technicians to implementation and quality assessment is managed synchronously on a digital platform, with a public price list and a clear warranty policy. The team of technicians is a regular force of the electricity industry, meeting professional standards, communication skills and codes of conduct with customers.
Many customers have directly experienced and noted the convenience and professionalism of the service. Ms. Nguyen Thi Hong (Hong Ha ward) said: “My house had an electrical leak in the wall. After calling the EVNHANOI switchboard, a technician came to check and fix it in just about 30 minutes. No need to worry about bargaining, no need to wait too long like when calling an outside technician.”
Similarly, Mr. Le Van Hoa (Hoan Kiem ward) shared: “I need to replace the old socket and circuit breaker. Registering for the service via the EVNHANOI App is very simple, the price is clear, it is quick and has a warranty, so I feel very secure.”
To maximize customer convenience, EVNHANOI has established a process for receiving requests for additional electricity services on digital platforms and traditional channels. Customers can register for additional electricity services via the EVNHANOI App or website, access the "Additional electricity services" section, select the appropriate service type and fill in the information according to the instructions. In addition, customers can also contact the Customer Care Center 19001288, email, chatbot, or go directly to the customer transaction offices of the Electricity Companies.
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| EVNHANOI staff conduct electrical equipment inspection. |
EVNHANOI identifies value-added electricity services as an essential part of its journey to becoming a comprehensive energy service provider. EVNHANOI is committed to listening to feedback from reality, gradually perfecting the model and expanding coverage, ensuring that people in all areas can access convenient, transparent and safe services.
The deployment of additional electricity services also contributes to reducing the risk of accidents due to improper electrical repairs, improving the efficiency of grid operations and power quality in the area. Above all, this is an important step in the effort to improve public services in a customer-centric direction, clearly demonstrating EVNHANOI's commitment to modernizing the electricity industry and building smart, sustainable cities.
Source: https://baoquocte.vn/dich-vu-dien-gia-tang-cua-evnhanoi-minh-bach-chuyen-nghiep-tien-loi-336456.html
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