Increase vigilance against the risk of information leaks in cyberspace.

In the context of rapidly developing technology, cyberattacks are becoming more sophisticated and complex, posing a risk of affecting and leaking personal data, which criminals can then exploit to access and defraud customers. This requires users to be more proactive in protecting their digital assets.

A series of sophisticated scam scenarios are constantly being "upgraded".

While cybercriminals previously focused primarily on exploiting technical vulnerabilities, they have now shifted their focus to taking advantage of users' psychology and lack of vigilance. Fraudulent schemes are becoming increasingly sophisticated, no longer limited to simple text messages or phone calls.

Criminals often exploit leaked basic personal information from various sources online (such as names, dates of birth, phone numbers, etc.) to create compelling scam scenarios. They then impersonate government officials, bank employees, or service providers to request users to "verify information," "receive gifts," or "resolve issues" while their information is being checked.

Notably, fraudsters may make a series of threatening legal calls, impersonating police officers, prosecutors, or court officials, with the aim of creating psychological pressure and demanding victims provide the aforementioned information or transfer money to a "verification account" in order to steal their assets.

Furthermore, recently, more sophisticated forms of fraud have emerged, such as using malware to spread messages, emails, applications containing malicious code, and suspicious links leading to fake websites. When users unknowingly click on or install these, fraudsters can remotely take control of the device, thereby stealing bank account login information and other important data. In addition, fraudsters can use AI technology such as deepfake to impersonate images and voices of relatives and friends to carry out online scams, making it difficult for victims to distinguish between real and fake.

Enhancing user "resistance" through core principles.

Given these risks, financial institutions play a crucial role in advising customers to be more vigilant and implement a series of measures to protect personal information. For example, at Orient Commercial Bank (OCB ), information security is a prerequisite in all operational processes. The bank continuously implements a series of internal assessments, analyses, and reviews, as well as system and technology reviews. These activities are carried out regularly to promptly detect, prevent, and completely eliminate the risk of information leakage, ensuring that customer data is always protected at the highest level.

Furthermore, OCB advises customers to be vigilant against online scams. Absolutely do not access strange links, files, or emails; do not follow instructions from suspicious calls or messages. Limit the use of public computers and public Wi-Fi when accessing online banking services; do not provide login names, passwords, OTPs, card numbers, or personal information via phone, email, social media, or other websites.

An important principle is that authorities and banks should never request customers to provide confidential information such as passwords, OTP codes, or card numbers through unofficial channels including: phone, email, social media, etc. If you suspect your information has been compromised, you should immediately change your password and use available security tools such as subscribing to balance change notifications via SMS to monitor your account. Simultaneously, you should immediately contact the authorities and notify OCB via hotline, email, or at the nearest branch/transaction office for timely assistance.

OCB's leadership emphasized: "In the context of increasingly sophisticated cybercrime, the security of each transaction is only truly guaranteed through close cooperation between the bank and its customers. Therefore, we are committed to continuing to be a reliable partner, providing customers with the safest and most convenient experiences."

Source: https://ocb.com.vn/vi/tin-tuc-su-kien/tin-tuc/nang-cao-canh-giac-truoc-nguy-co-lo-thong-tin-tren-khong-gian-mang