Expedite procedures for citizens.

Through administrative reform efforts aimed at satisfying citizens and businesses, the Khánh Lộc commune government in Trần Văn Thời district has built trust among the people regarding the services provided by state administrative agencies.

• Reduce bureaucracy, lower costs.
• Simplify procedures and make things easier for the people.
• Promoting the resolution of non-geographical procedures.
• Assisting workers in completing the procedures for receiving unemployment benefits.

At the headquarters of the Khanh Loc Commune People's Committee, in addition to the "4 requests, 4 always" regulations, many visual propaganda slogans are displayed, such as: "The satisfaction of citizens and businesses is the goal and task of the State administrative agency"; "The responsibility of civil servants to the people: Welcoming warmly, providing thorough guidance, and resolving administrative procedures quickly and in accordance with regulations." With this spirit, citizens and businesses coming here to carry out administrative procedures are always supported and processed enthusiastically and quickly.

The total number of administrative procedures currently being implemented at the commune level is 165, and these are publicly displayed at the Reception and Results Delivery Department as prescribed. From the beginning of the year until now, the commune's Reception and Results Delivery Department has processed 2,680 administrative procedures for the people, with 100% of the applications processed on time or ahead of schedule. This includes 564 applications for signature authentication, 1,316 applications for copy authentication, 146 applications for electronic authentication, and 654 applications processed online. The majority of citizens and businesses are satisfied with the spirit and attitude of the civil servants handling administrative procedures at the Reception and Results Delivery Department.

Citizens and businesses who come to the Khanh Loc Commune Reception and Results Delivery Department to carry out administrative procedures always receive enthusiastic support and guidance from the officials and civil servants there.

Mr. Dinh Tan Lac, Vice Chairman of the Commune People's Committee, said: “From the beginning of the year, the Commune People's Committee has developed a plan for administrative reform, receiving citizens and businesses; and continuing to improve the efficiency of using online public services in the commune. The Commune People's Committee assigns officials and civil servants in charge of specific fields to regularly monitor administrative procedures in the area, promptly posting them publicly so that citizens and businesses can easily track and search them. In addition, the Commune People's Committee effectively carries out propaganda work on the commune's electronic information website and the commune radio station to inform people for convenient work. Through the implementation of this work, the Reception and Results Delivery Department has performed well in receiving citizens during the process of resolving administrative procedures.”

The application of information technology in handling professional work has been given attention and implemented by professional officials and civil servants at the commune level. As a result, 99% of officials and civil servants use the iOffice software. The use of digital signatures and ISO software is implemented in accordance with regulations at the unit. A total of 124 administrative procedures at levels 3 and 4 have been provided. Handling administrative procedures online facilitates both officials and citizens.

Ms. Ho Mong Mo, a civil servant in the Justice and Civil Registry department of the commune, shared: “Currently, the application of electronic document processing offers many conveniences and faster processing compared to manual methods. When citizens submit documents, officials access the software to receive them, then present them to the leader for signing and return the results to the citizens. This helps citizens and businesses save time, effort, and travel costs.”

Mr. Nguyen Van Sau, from Rach Ruong A hamlet, Khanh Loc commune , commented: “The staff at the one-stop service center are very enthusiastic, dedicated, and provide excellent support to the people. Previously, to conduct any transaction, people had to go back and forth, the procedures were cumbersome, they had to go to one place to sign, then another place to get the results… Now, people only need to go to the commune's one-stop service center, submit their documents, and they get the results. It's very simple and convenient.”

In addition, surveillance cameras have been installed at the Commune's Reception and Results Delivery Department, facilitating the inspection and monitoring of the activities and service style of the civil servants there. Since the beginning of the year, the Commune People's Committee has not received any complaints or petitions from individuals or organizations regarding administrative procedures.

“In the coming time, the People's Committee of the commune will continue to effectively implement the training and development of cadres and civil servants according to the plan approved by the district. It will rectify administrative discipline and order, public service ethics in conjunction with following the ideology, ethics, and style of Ho Chi Minh , government-led mass mobilization work, and the implementation of grassroots democracy regulations. It will also promote the application of information technology in the activities of state administrative agencies: applying iOffice software, implementing digital signatures, one-stop shop software, and integrated one-stop shop software,” Mr. Dinh Tan Lac added.

Quach Nguyen

Source: https://baocamau.vn/giai-quyet-nhanh-thu-tuc-cho-nguoi-dan-a34395.html