Over 90% of parents in Ho Chi Minh City are satisfied with public schools.

90.2% of parents surveyed in Ho Chi Minh City expressed satisfaction with public education services, lower than last year (90.78%).

On September 19, the Ho Chi Minh City Department of Education and Training announced the results of a survey measuring public satisfaction with public education services in the city in 2023.

600 high school students and over 6,400 parents from preschool to high school were randomly selected from 36 schools in District 3, Tan Phu District, and Cu Chi District to participate in the survey. District 3 was identified as a high-development group, Tan Phu as a developed group, and Cu Chi as a medium-development group.

Parents of high school students received survey forms in person. Parents of other grades surveyed online. The measurement criteria included access to education; facilities and teaching equipment; educational environment; educational activities; and the development and fulfillment of civic duties by students.

As a result, the overall satisfaction rate of parents with public education services in 2023 was 90.2%, meeting the target set by the Department of Education and Training, but lower than last year (90.78%). Of this, the highest satisfaction rate was regarding educational activities (91%), while the lowest was regarding facilities and teaching equipment (89.4%).

The levels of parental satisfaction with public education services are as follows:

Public education services	Satisfaction rate (%)
Access to education for school-based educational services.	90
Facilities and teaching equipment	89.4
Educational environment	90.6
Educational activities	91
The development and fulfillment of civic duties of children.	90.2
Overall satisfaction rate	90.2

When broken down by educational level, parental satisfaction rates gradually decrease from preschool to high school. Specifically, over 96% of preschool parents are satisfied with public school education – the highest rate, while high school parents have the lowest satisfaction rate – only 84.27%.

Parent satisfaction rates in Ho Chi Minh City with public education, categorized by grade level. Photo: Ho Chi Minh City Department of Education and Training.

The overall satisfaction rate of high school students with educational services reached 90.6%, higher than last year (84.29%). Similar to parents, students were most satisfied with educational activities and least satisfied with facilities.

Public education services	Satisfaction rate (%)
Access to education for school-based educational services.	91
Facilities and teaching equipment	89.6
Educational environment	90.8
Educational activities	91.2
personal development and fulfillment of civic duties.	90.4
Overall satisfaction rate	90.6

Analyzing the survey results by geographical area, parents and students in Cu Chi district (average group) have a higher satisfaction rate with public education than in District 3 and Tan Phu (belonging to the high-development and developed groups). The overall satisfaction rate of parents in Cu Chi district is 91.26%, while in Tan Phu district it is 88.08% and in District 3 it is over 89.9%.

This result is consistent with student feedback. 99.88% of students in Cu Chi District are satisfied with public education services. The figures for Tan Phu District and District 3 are 87.42% and 93.18%, respectively.

Parent satisfaction rate with public education, broken down by residential area. Photo:

If calculated on a scale of 1 to 5 (1 is very dissatisfied; 2 is dissatisfied, 3 is neutral, 4 is satisfied, and 5 is very satisfied), the overall satisfaction score (average score) of parents this year is 4.51, higher than 4.48 in 2022. For students, the overall satisfaction score is 4.53, higher than 4.37 in 2022.

In the five public education services surveyed, student satisfaction scores were higher than parental satisfaction scores, all achieving 4 points or more. The Department of Education and Training stated that the overall satisfaction scores of parents and students with public education services, based on all criteria, were higher than last year.

"This partly demonstrates that the public education services of schools in the area have met the learning needs of students and the expectations of parents," the Department stated.

Students at Dinh Tien Hoang Primary School, Ho Chi Minh City, during class on September 5th. Photo: Quynh Tran

The Ho Chi Minh City Department of Education and Training announced the results of the aforementioned survey in 2021. According to the Department, the survey helps schools in the area identify the needs and aspirations of parents and students in order to implement measures to improve the quality of service and customer satisfaction.

Le Nguyen

Source link: https://vnexpress.net/hon-90-phu-huynh-tp-hcm-hai-long-ve-truong-cong-4656632.html