Highlights of administrative reform achievements

Ca Mau is one of the first localities nationwide to complete the connection of the provincial Administrative Procedure Information System with the Ministry of Public Security's Electronic Identification and Authentication System, to facilitate the transition to using VNeID as the sole account for carrying out administrative procedures and providing public services electronically from July 1, 2024. In addition, Ca Mau is one of 14 localities that completed the digitization of historical civil registry data in the province as stipulated in Government Decree No. 87/2020/ND-CP dated July 28, 2020 (assigned before December 31, 2024).

Báo Cà Mau•05/12/2024

The Ministry of Justice leads in the Public Administration Reform Index (PAR Index).
Further innovation and improvement are needed in administrative reforms in the field of civil registration.
More attention needs to be paid to administrative reform.
Discussing staffing levels and administrative reform.

The province's administrative reform achievements also include the significant implementation of online payments for 911 administrative procedures requiring financial obligations, tax collection, fees, and charges, reaching 100%; all these procedures have been integrated into the National Public Service Portal . As a result, the province's online payment rate reached 81.09%, ranking 4th out of 63 provinces and cities.

"Based on the above achievements, Ca Mau province ranks 1st out of 63 provinces and cities according to the Index for directing, managing, and evaluating the quality of service to people and businesses in implementing administrative procedures and public services in real time on the electronic environment, as per Decision No. 766/QD-TTg dated June 23, 2022, of the Prime Minister ," proudly informed Lam Van Bi, Vice Chairman of the People's Committee of Ca Mau province.

Strengthening inspection and supervision in the implementation of administrative reform tasks, especially unannounced inspections to promptly detect acts of harassment and inconvenience by officials and civil servants in handling administrative procedures, is one of the 12 key tasks in improving administrative reform in 2024. (Photo: The Legal Affairs Committee of the Provincial People's Council supervises the implementation of administrative reform and administrative procedures in the field of civil registration at the One-Stop Service Center of Ho Thi Ky commune, Thoi Binh district, and also conducts supervision of this work in Thoi Binh district, October 30, 2024.)

Many innovative solutions and initiatives

In implementing administrative reform, Ca Mau always prioritizes the implementation of creative solutions and initiatives, such as the deployment of receiving and processing applications for cadastral map extracts and cadastral surveys on the Electronic One-Stop System. This solution aims to overcome the delays and multiple trips required by citizens to request cadastral map extracts and cadastral surveys to complete the dossiers for some land-related administrative procedures . Specifically, based on the guidelines issued by the Chairman of the Provincial People's Committee on the process of extracting cadastral maps and cadastral surveys in Ca Mau province, requests for cadastral map extracts and cadastral surveys from organizations and individuals are received and processed on the Provincial Administrative Procedure Information System. This allows citizens to easily track the progress of their dossier processing. The competent authority may inspect and monitor the progress of file processing by agencies and units in the province regarding the above procedure.

In addition, the pilot program for receiving applications for cadastral map extracts and cadastral surveys at some one-stop service centers in the province has yielded positive results. In reality, there is a great demand from the public for land cadastral map and survey procedures. The process and processing time for these procedures at district-level land registration offices have not been strictly controlled in the past, leading to multiple trips for citizens. To overcome these difficulties, the Chairman of the Provincial People's Committee agreed to pilot the acceptance of applications for cadastral map extracts and cadastral surveys at the Reception and Results Delivery Department of Ca Mau City and the districts of Cai Nuoc, Phu Tan, and Nam Can. Since its implementation (April 1, 2024), the one-stop service centers of the four aforementioned units have received 8,710 applications.

The bright spots

Looking back at the results of administrative reform in general and administrative procedures in particular in 2024, it shows that the awareness and responsibility of agencies, units, officials, and civil servants in performing their tasks have gradually improved. The work of drafting, promulgating, inspecting, and reviewing legal documents has gradually received attention and been carried out in accordance with the law; thereby, the province's system of legal documents has gradually been perfected. The dissemination and education of law have been carried out through many flexible and effective forms, creating widespread dissemination to officials, civil servants, and the people, enabling them to access and learn about the law anytime, anywhere.

In 2024, the Provincial Administrative Reform Inspection Team conducted periodic inspections of 2 provincial-level units, 3 district-level units, and 6 commune-level units, as well as unscheduled inspections of 16 commune-level units. The results showed that most of the inspected units effectively implemented the public disclosure of administrative procedures as prescribed; conducted reviews, assessments, and proposed methods for simplifying administrative procedures; and exceeded the targets set in the province's administrative reform plan for the percentage of applications processed through online public services, the percentage of online payments, and the percentage of digitized results of administrative procedure processing. (In the photo: Provincial administrative reform inspection at the Department of Health, mid-October 2024).

The application of information technology in resolving administrative procedures in the province has been promoted, with some targets achieved or exceeded compared to the plan, such as: the rate of dossiers resolved through online public services reached 86.23%/80% of the plan; the rate of online payments reached 81.09%/60% of the plan; the rate of digitization of dossiers and results of administrative procedure resolution at the provincial level reached 91.86%/90%; the rate of digitization of dossiers and results of administrative procedure resolution at the district level reached 89.11%/80%, and at the commune level reached 89.07%/75% of the plan.

The province's organizational restructuring has been carried out regularly and decisively; through this restructuring, the province has reduced 11 public service units compared to 2023. At the same time, the functions, tasks, and organizational structures of all administrative organizations and public service units have been issued in accordance with the regulations of central agencies. The development of e-government and digital government has been implemented effectively by many agencies and units; work processes are smooth, efficient, and accurate, contributing to cost and time savings for agencies and units, while better meeting the requirements of organizations and individuals.

Identifying limitations and difficulties, drawing lessons learned, and clearly identifying the causes, in order to further improve administrative reform in 2025 and the following years, it is first necessary to continue to enhance the sense of responsibility of officials and civil servants in performing their duties; strengthen proactiveness, creativity, and initiative in their work; dare to think, dare to act, and dare to take responsibility, in order to create differences and breakthroughs.

Highly appreciating the sense of responsibility of agencies, units, and localities in their efforts and determination to effectively implement tasks and solutions to improve the Provincial Competitiveness Index (PCI); aiming to facilitate businesses and investors in investment, production, and business activities in the province, contributing significantly to the province's socio-economic development, the Chairman of the Provincial People's Committee has issued a document requesting heads of agencies, units, and localities to continue to cooperate and create the most favorable conditions to support businesses and investors in entering the market, accessing information on planning, development support programs, and related preferential policies.

Tran Nguyen

Source: https://baocamau.vn/diem-nhan-thanh-tuu-cai-cach-hanh-chinh-a35959.html