Khanh Hoi improves service quality.

Since the beginning of the year, administrative reform in Khanh Hoi commune, U Minh district, has continued to be implemented comprehensively and synchronously across various aspects, including institutional reform, administrative apparatus reform, public finance reform, and modernization of the state administration. In particular, the commune has always focused on reforming administrative procedures, especially reviewing and simplifying procedures and improving the quality and attitude of service provided by its officials and civil servants.

• Use customer satisfaction as a measure of effectiveness.
• Speed ​​up to increase customer satisfaction.
• Reform and improvement for customer satisfaction.
• Focus on customer satisfaction.

Mr. Chau Minh Dam, Chairman of the People's Committee of Khanh Hoi Commune , said: “The People's Committee of the commune assigns specialized departments to proactively control administrative procedures, regularly coordinate with departments, agencies, the Fatherland Front and political and social organizations; inspect administrative reform work and review administrative procedures within the commune at the Reception and Results Delivery Department according to the approved plan. This aims to promptly detect and correct shortcomings in the implementation of administrative reform. As a result, from the beginning of the year until now, the Reception and Results Delivery Department has received and processed 403 dossiers, 398 dossiers ahead of schedule, 1 dossier behind schedule, and 4 dossiers currently being processed.”

In addition, the commune has effectively carried out propaganda work through various forms: through meetings, conferences, community gatherings, distributing leaflets and guiding people on the steps to complete procedures on the National Public Service Portal; guiding people to create online public service accounts and submit applications online. Through this, the quality of the one-stop mechanism is gradually improved, ensuring timely and effective response to the people's needs for administrative procedures, creating favorable conditions for local socio -economic development.

The People's Committee of Khanh Hoi commune is simplifying administrative procedures to better serve the people.

In the first nine months of 2024, the People's Committee of the commune implemented the directive to review and publicize 159 administrative procedures at the commune-level Reception and Results Delivery Department. This is an important step, helping people easily access information and carry out administrative transactions.

The Reception and Results Delivery Department is located at the commune People's Committee headquarters, under the overall management of the Chairman of the commune People's Committee, and is staffed with 5 civil servants. The majority of officials and civil servants are proficient in using the electronic one-stop service software, thereby improving the quality of service to the people.

Ms. Tran Thi Ngoan, from Hamlet 9, Khanh Hoi Commune, said: “When I came to the Reception and Results Delivery Department, I was warmly welcomed by the staff, given enthusiastic and thoughtful guidance, and my requests were processed quickly and efficiently, which is very convenient for the people. Many procedures, if people don't have time to come here to resolve them, can be handled by calling the staff for guidance, saving time and travel costs.”

The application of information technology and digital technology in work processes has been promoted, especially the use of iOffice software. Directives, announcements, and invitations from the District People's Committee and district departments and agencies are regularly updated through the iOffice interconnected document management system.

The staff at the reception and results delivery department always welcome and guide citizens warmly.

On the other hand, the People's Committee of the commune continues to publicly display the address of the agency, the phone numbers of the leaders, and the hotline number to receive suggestions and feedback from individuals and organizations when they come to work. Regarding the handling of suggestions and feedback from individuals and organizations concerning administrative regulations within the unit's jurisdiction, from the beginning of the year until now, the People's Committee of the commune has not received any opinions or suggestions from organizations or individuals related to administrative procedures.

“In the coming time, the People's Committee of the commune will continue to effectively implement workplace culture in communication; treat organizations and individuals with politeness and friendliness; listen to the opinions of the people; explain and guide clearly, specifically, easily understandable, and responsibly on related issues; in cases outside its authority, guide them to contact the competent authority for resolution. Inspect and review the implementation of the agency's working regulations; amend and supplement the working regulations to align with functions and tasks, aiming to improve the quality and efficiency of work resolution,” Mr. Chau Minh Dam added.

Quach Nguyen

Source: https://baocamau.vn/khanh-hoi-nang-chat-luong-phuc-vu-a35023.html