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No more geographical barriers in handling administrative procedures

After more than a month of operating the two-level local government model, most Tay Ninh residents expressed satisfaction with the effectiveness of administrative procedure settlement. In particular, the official application of non-territorial administrative procedure settlement creates an important “leverage”, contributing to improving the satisfaction of organizations, individuals and businesses in Tay Ninh province.

Báo Long AnBáo Long An01/08/2025

Mr. Dang Thanh Vu (residing in Trang Bang ward) owns a piece of land in Tan Ninh ward. Previously, he had to arrange his work and travel nearly 50km from Trang Bang to Tan Ninh ward to complete the land change registration procedure.

"Every time there is a matter related to land in Tan Ninh, I have to arrange my work and rent a car, which is very expensive. Sometimes, just to handle a small procedure, I have to go back and forth several times," said Mr. Vu. However, that is the story of the past. Since July 1, 2025, after merging administrative units and operating 2-level local governments, administrative procedures have been handled according to the principle of non-territoriality, creating more convenience for people. "When I heard about this new policy, I was very happy! Now, when I need to handle land procedures, I just need to go to the Trang Bang Ward Public Administration Service Center near where I live. Handling non-territoriality administrative procedures helps me save a lot of time and money," said Mr. Vu excitedly.

Mr. Dang Thanh Vu was guided by the staff of Trang Bang Ward Public Administration Service Center to submit the application.

Not only Mr. Vu, many other people also benefit from this innovation. At the My Loc Commune Public Administration Service Center, the process of receiving and processing documents is quick and convenient.

Mr. Nguyen Huu Phi came to submit his land application and was quickly received, checked, compared and entered into the common system by the staff. All data was transferred to the competent authority in the locality where the land is located for further processing. Mr. Phi will receive notification of the results via email or text message or go directly to the place where the application was submitted to receive the results.

"The staff gave enthusiastic instructions and importantly, I did not have to go to the locality where the land was located to submit my application. This helped me save a lot of time and travel expenses" - Mr. Phi expressed his satisfaction.

In particular, in localities with a concentration of many enterprises such as Ben Luc commune, decentralization and delegation of authority according to Decree No. 139/2025/ND-CP of the Government on regulations on the division of authority of local authorities at 2 levels in the field of state management of the Ministry of Industry and Trade has created favorable conditions in solving issues related to production and business activities.

The commune's specialized departments are empowered to directly inspect, receive and process documents for people and businesses quickly and effectively, contributing to improving service quality and reducing the workload for superiors.

My Loc Commune Administrative Service Center supports people when they come to resolve administrative procedures.

Vice Chairwoman of Ben Luc Commune People's Committee Huynh Thi Mong Tuyen said: "Resolving non-administrative procedures not only reduces inconvenience for people but also contributes to reducing pressure on administrative agencies.

Applying information technology to the process of handling administrative procedures shortens processing time, improves work efficiency and minimizes errors.

Resolving non-administrative procedures is not only a change in process but also strongly affirms the Government 's commitment to putting people's interests first./.

Hong Ngu

Source: https://baolongan.vn/khong-con-rao-can-dia-gioi-trong-giai-quyet-thu-tuc-hanh-chinh-a199910.html


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