(QNO) - On January 1, 2024, Da Nang International Terminal became the first and only terminal in Vietnam to be rated 5 stars according to Skytrax standards, after continuous efforts in improving facilities and enhancing passenger experience.
Amenities at Da Nang International Terminal that are highly rated by Skytrax include business class lounge, baby stroller, children's play area, mother and baby room, shopping cart, prayer room, self-service check-in counter, self-service baggage drop-off counter, automatic immigration and automatic departure gates.
Established in 1989 and headquartered in London (UK), Skytrax specializes in investigating and researching products, services and passengers of airlines, airports and air transport suppliers. Skytrax is managing two global, independent and leading survey and assessment programs on the quality of services of airlines and airports.
By 2023, only 19 airports and 3 airport terminals in the world will be rated 5 stars by Skytrax. Of which, the only representative from Vietnam - Da Nang International Terminal was announced by Skytrax as a 4-star in March 2023, and by January 1, 2024, it was upgraded to 5 stars after only 9 months.
This milestone marks the achievement of the continuous efforts in improving infrastructure, adding a series of utilities, improving service quality, training and developing staff to enhance passenger experience.
In particular, Da Nang International Terminal focuses on promoting Vietnamese culture, installing miniatures with strong local identity, and incorporating traditional elements into performing arts such as the “Heritage Road” program. All of this aims to provide passengers with excellent services, enhance the airport terminal experience, and meet global industry standards.
“This achievement is thanks to the timely attention, support and direction from the People's Committee of Da Nang City, the active cooperation of the Department of Tourism and the Central Airport Authority; the airport police always strive to shorten the time for immigration procedures; the airport Customs Sub-Department with the "Customs Smile" project; the Aviation Security Center has demonstrated professionalism in ensuring security and safety for passengers and the terminal... Without any important link, the terminal would not be able to achieve the great achievements it has today" - Mr. Do Trong Hau - Deputy General Director of Da Nang International Terminal Investment and Operation Joint Stock Company (AHT) shared.
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