City. Pho Yen is currently a bright spot in digital transformation, in which the implementation of administrative procedures through online public services is increasing, bringing many practical benefits to the whole agency. State, businesses and people, step by step build an increasingly transparent and effective digital government.
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| People in Dak Son ward learn about administrative procedures that are resolved through the online public service portal. |
Recently, the Department of Receiving and Returning the results of administrative procedures in Ho Chi Minh City. Pho Yen is no longer crowded, crowded as before, the number of people coming to handle administrative procedures has decreased. Present here on Monday morning, we saw some people sitting and filling out information to do land procedures.
Mr. Tran Xuan Truong, Vice Chairman of Pho Yen City People's Committee, said: Before, Monday was usually crowded with people to handle the procedures, because this is the first working day of the week. But now, the number of people coming to do the procedures here has decreased a lot, everyone who comes can do it right away, without having to wait long. The reason is that a lot of procedures that people had to do here before can now be done online. Just need a smart phone to be able to sit at home to do procedures for driving license renewal, new and renewed passport, electronic tax payment, health insurance card...
To get this change, the city has directed specialized departments, communes and wards to review the lists of online public services at levels 3 and 4, fully update the reception records on the Portal. public services, uploading more than 300 administrative procedures to the Provincial Public Service Portal. At the same time, the city has upgraded the "one-stop" system of the city and 18 communes and wards, and upgraded the fiber optic telecommunications system. Up to now, 100% of hamlets and residential groups have been connected to the Internet by optical cable and 3G, 4G.
Along with upgrading telecommunications infrastructure, the change in people's awareness and habits is equally important. Therefore, the city has strengthened propaganda and guidance through traditional mass media, guiding documents, electronic portal, directly at the units receiving and returning results.
In addition, the city encourages people and businesses to use online public services. Specialized industries promote the online payment of financial obligations for administrative procedures on land, payment of fees and charges in the implementation of administrative procedures.
Up to now, the Tax sector has applied a centralized tax management system and specialized software to ensure good service for modern tax management; connecting with the State Treasury, the Natural Resources and Environment Agency, the Traffic Police in handling tax administrative procedures and exploiting information to serve the management of the leaders.
To effectively support people, TP. Pho Yen has piloted the community digital technology group model. Up to now, the whole city has established 296 groups / 296 hamlets and residential groups, with 1.741 members.
Digital technology teams provide training and guidance to team members on how to create accounts and update information on C. Pho Yen applications, Provincial Public Service Portal, National Public Service Portal and other necessary digital skills, serving to propagate and guide people at grassroots level. Since then, many people have carried out administrative procedures through online public services.
Ms. Nguyen Thi Chi, Thuan Duc hamlet, Minh Duc commune, said: I work as a worker in an industrial park, my working hours are strict, so in the past when my family had to do any formalities, I would take time off from work. going to settle, but now, when I know about online processing, I can do the procedure at any time, anywhere, extremely convenient and economical.
The implementation of administrative procedures through the online public service portal in the city has seen many changes, the rate of applications received through online public services has gradually increased. Only in the first 3 months of 2023, the whole city has processed nearly 14.000 online public service applications in full and in part.
When using online public services, people enjoy convenient services, save costs, travel time, and limit negative situations in the implementation of administrative procedures.
