Government for the people
The reality at the Public Administration Service Center (Center) of Phu Lam commune shows that most of the experienced and sophisticated faces when communicating with people at the One-Stop Department of the old localities are gathered at the center to handle work, especially administrative procedures (TTHC) for people in the fastest, most effective and accurate way.
Deputy Director of the center Nguyen Thi Minh Tuyet confided: “After one month of operation, on average, Phu Lam commune receives about 100 administrative records per day to resolve necessary administrative procedures for the people. On peak days, there are up to 200 records, focusing on many administrative procedures related to justice and land, but the staff and civil servants at the center all work hard with the spirit of serving the best to make the people feel secure”…
According to Ms. Tuyet, when people come to the center, the staff here always smile, warmly welcome and always say "4 xin" (hello, ask, thank you, sorry) to the people. Therefore, after one month of operation, the center always welcomes people and businesses with increasing numbers.
Ms. Vu Phuong Dung (residing in Phu Hop A hamlet) happily said: “The 2-level local government model, especially the commune level, is very close to the people. When I did administrative procedures for land use right certification, I was warmly welcomed by the staff, arranged to sit in an area with air conditioning, given drinking water and the staff gave me enthusiastic instructions, helping me quickly complete the necessary procedures. The 2-level local government helps people to be convenient, not having to travel far or many times; the staff gave me enthusiastic instructions, helping me quickly complete the necessary procedures.”
Two sisters, Nguyen Thi Thu Huyen and Nguyen Van Cuong, came to the center to do administrative procedures for granting land use right certificates, said: “We were enthusiastically supported by the officers and civil servants. From the reception stage to the procedural processes, the officers guided us meticulously and in detail. My sisters and I are very satisfied and can only say thank you to the officers here.”
Take advantage
Deputy Secretary of the Party Committee and Chairman of the People's Committee of Phu Lam Commune, Pham Thanh Hai, said: The two-level local government model was implemented for the first time, and Phu Lam Commune encountered common difficulties like many localities in the province. The Party Committee, the government and the political system here determined to implement a two-level local government to be close to the people, serve the needs of the people well in accordance with the provisions of the law under the motto "Friendly government - serving the people".
“We take advantage of and promote the advantages of the existing localities before the merger to best perform the assigned tasks. The entire team of cadres and civil servants who were familiar with receiving and serving people at the one-stop-shop of the previous communes were assigned to the center to best serve the people; at the same time, many specialized and competent staff were withdrawn to supplement the center,” Mr. Hai shared.
According to Mr. Hai, Phu Lam is one of five commune-level administrative units that Dong Nai province (old) allowed to test the 2-level local government model in mid-June. Thanks to that, on July 1, when it officially came into operation, the Phu Lam commune apparatus immediately started operating without interruption, the system was smooth, and the work was quick and easy. Many records and administrative procedures that were pending before July 1 were directed to be resolved, and people were satisfied and trusted the government and the political system.
Along with that, Phu Lam commune also launched the Emulation Movement to do all the work, regardless of the end of the working day, focusing on resolving administrative procedures for the people quickly, neatly, and serving the people. Thanks to that, many administrative procedures according to regulations are received, processed and returned within 3 days, when the inspection center staff has completed all the requirements and are resolved within 30 minutes...
After one month of operation, Phu Lam commune center received a total of 680 applications of all kinds; of which 213 were online, the rest were in person. 639 applications were processed; of which the number of correct and early applications reached a rate of more than 97.3%; the late ones were due to software errors during the trial operation process from June and the number of applications at the beginning of the month was too large to be processed in time.After the merger, Phu Lam commune has a total area of 6,735 hectares; population of over 13,100 households, more than 62,300 people living in 23 hamlets in the commune. The basic advantage of this locality is that the hamlets all have names such as: Phu Hop A, Phu Hop B, Phu Thanh..., people can rest assured, do not worry about changing hamlet names, addresses after the merger.
Along with receiving, processing and resolving administrative procedures for people, Phu Lam focused on digitizing administrative procedure records when receiving over 230 cases, reaching a rate of over 34.2%. Digitizing the results of resolving administrative procedures reached a rate of over 92.9%...
Chairman of Phu Lam Commune People's Committee Pham Thanh Hai said: With the efforts of the staff, civil servants and the high determination "Serving the people", Phu Lam commune has completed well and many contents have been excellently completed after one month of implementing the 2-level local government model.
“This result shows that the policy of implementing a two-level local government aims to best serve the people and businesses in the area. At the same time, it is a continuation of the “Friendly Government - serving the people” that has been effectively implemented in the province in recent times; in line with the spirit of government of the people, by the people, for the people” - Mr. Pham Thanh Hai emphasized.
Source: https://dongnai.gov.vn/vi/news/tin-dia-phuong/phu-lam-no-luc-phuc-vu-tot-nguoi-dan-doanh-nghiep-54726.html
Comment (0)