Regulations for exchanging and refunding train tickets on the North route.

Accordingly, this applies to the following Thong Nhat trains between Hanoi and Ho Chi Minh City: SE1/SE2, SE3/SE4, SE5/SE6, SE7/SE8, SE9/SE10, SE11/SE12; and the following trains on the routes between Hanoi and Da Nang, Hanoi and Dong Hoi, Hanoi and Vinh, Saigon and Nha Trang, Saigon and Quy Nhon, Saigon and Da Nang, and Saigon and Phan Thiet.

For regular individual and group tickets (discounts for tickets purchased well in advance of the train departure date do not apply), the minimum cancellation fee is 10,000 VND per ticket. For individual tickets changed 24 hours or more before departure, the fee is 20,000 VND per ticket; no changes are allowed less than 24 hours before departure. Ticket changes are not applicable for group tickets. When canceling tickets, a 10% cancellation fee applies for cancellations made 24 hours or more before departure; a 20% cancellation fee applies for cancellations made between 4 and 24 hours before departure; no cancellations are allowed for cancellations made less than 4 hours before departure.

For group tickets, a 10% surcharge applies if booked 72 hours or more in advance; a 20% surcharge applies if booked between 24 and 72 hours in advance; no refunds are given for bookings made less than 24 hours in advance.

For tickets eligible for discounts when purchased well in advance of the train departure date, the advance payment period and fees vary depending on the discount level.

Specifically, for individual tickets on Thong Nhat passenger trains with a travel distance of 900 km or more, Saigon - Da Nang SE21/SE22 trains with a travel distance of 600 km or more, Saigon - Quy Nhon SE29/SE30 trains with a travel distance of 400 km or more, and Saigon - Nha Trang SNT trains with a travel distance of 300 km or more: For tickets with a 5-10% discount, the fee for changing or canceling tickets is subject to current regulations; for tickets with a 20% or 30% discount, changes or cancellations must be made at least 72 hours before the train departure time, with a fee equivalent to the discount amount.

Specifically for trains SE1/SE2 and SE5/SE6 running between May 18th and August 20th, 2023, tickets purchased 20-39 days in advance will receive a 15% discount, with a 20% deduction fee for changes or cancellations. Tickets purchased 40 days or more in advance will receive a 20% discount, with a 30% deduction fee for changes or cancellations. Changes or cancellations must be made at least 72 hours before the scheduled departure time.