Shipper 'racing' at the end of the year

*At the end of the year, the number of shipper orders often increases by 20 - 30% compared to usual.*

Single "Storm"

In recent years, the shipping service has exploded along with the popularity of e-commerce. Consumers have gradually become accustomed to sitting at home and placing orders with just a few steps on their phones and computers. Ms. Nguyen Quynh Thu, a Viettel Post shipper with 3 years of experience delivering goods in Le Chan ward (Hai Phong) shared: "Every day, I deliver about 130 - 140 orders. The workload has skyrocketed since Black Friday, when the number of goods is 1.5 times higher than usual. There will definitely be even more orders during the upcoming Christmas season."

The shipper's income depends largely on the number of completed orders. For COD orders (cash on delivery), Ms. Thu receives 5,000 VND/order, free shipping orders (0 VND) are charged 4,000 VND/order. But to complete, many times Ms. Thu has to return to a location 2-3 times because the customer is busy and does not answer the phone.

Not only Viettel Post, other shipping units are also entering the peak season, Mr. Nguyen Van Nhi, a shipper of J&T Express is also in the peak season of the year. Mr. Nhi is in charge of the Nguyen Binh, Doan Ket, Dang Ma La areas (Le Chan ward). Every day he delivers about 130 orders. The weather at the end of the year is erratic, just a rain can make the goods wet, affect the delivery progress, even dangerous when the road is slippery.

The biggest pressure comes not only from the sudden increase in the number of orders but also from the risk of being "bombed". Mr. Tran Van Tien, a shipper in Thanh Dong ward ( Hai Phong ) said: "From November to the end of the year, the number of orders I deliver each day increased by 20-30% compared to the previous months. Some orders were delivered smoothly, but sometimes I had to go back 3-4 times and still could not meet the customer. Some people placed orders for fun, but when they called, the phone was turned off. Therefore, this job not only requires health but also perseverance. The end of the year is busier, but in return, the income is better, so I still try."

A lot of pressure

*Shipper is the one who keeps the flow of goods constant, making the shopping market more vibrant.*

Not only shippers, but also shipping units are facing great pressure. Warehouse systems, human resources, and order processing technology must all increase capacity to avoid cargo congestion. Mr. Nguyen Tuan Anh, Director of Tuan Anh Company Limited, a shipping unit in Thanh Dong ward, said: "If on a normal day, the company's shippers usually only deliver about 70 - 80 orders, now it has increased to 110 - 120 orders/day."

Fierce competition between shipping units has led to a series of preferential policies being launched: flat fares, support for multiple redeliveries... This helps consumers benefit, but at the same time also becomes pressure for the shipper team. The end of the year is also the time to test the operational capacity of businesses and shipping units. Just one delay from warehousing, sorting to delivery can cause goods to be congested, affecting reputation and brand.

E-commerce is one of the fastest growing sectors. In order for goods to reach every corner and village, each shipper is an “ambassador” of the transportation system, connecting the online world with real life. In addition to delivering goods, they also have to collect money, help customers check goods, and handle many unexpected situations. The job seems simple but requires patience, dexterity and especially health.

Despite the hardship, many shippers say they still stick with the job because of the flexibility in their time and the stable income. With high intensity, shippers can earn 10-19 million VND/month at the end of the year. The shipper job is also considered a "lifesaver" job for many workers who have lost their jobs or want to increase their income.

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Source: https://baohaiphong.vn/shipper-chay-dua-dip-cuoi-nam-529103.html