Youthful energy in digital transformation

The younger generation in the wards, communes, and special zones of Ho Chi Minh City is asserting its core and pioneering role in the comprehensive digital transformation, aiming to build a smart and modern city.

Advise on the use of convenient software.

On Monday morning, a large number of people came to the An Lac Ward Public Administrative Service Center to submit administrative documents. Ms. Nguyen Thuy Chi (57 years old, residing in residential area 5) was guided by Mr. Ta Minh Chanh Duc (27 years old, a staff member of the center) on online procedures, using VNeID, scanning QR codes, and making online payments. In nearly an hour, Duc helped 10 people, mostly elderly, use the technology. "I don't know how to use a computer, so I'm very happy to have the staff at the center help me so attentively," Ms. Chi expressed.

Previously, people visiting the An Lac Ward Public Administrative Service Center mainly obtained queue numbers directly at the kiosks because there was no remote registration option. This led to large crowds during peak hours, especially in areas with a high volume of applications such as civil registration, notarization, and land matters. Furthermore, coordination between reception counters was limited, while the prioritization and verification of applications were primarily manual, easily leading to errors, incomplete applications, and multiple trips for citizens.

Faced with this situation, Mr. Ta Minh Chanh Duc proactively coordinated with IT experts (partners of the center) to review and advise the center's leadership on piloting the "eGov An Lac - Online Queue Numbering Application" model. The system is designed for inter-counter coordination, allowing for flexible allocation of files between different departments. As a result, each staff member receives a similar workload, preventing situations where some counters are overloaded while others are understaffed.

The integrated solution includes functions to support pre-checking documents using checklists and OCR (Optical Character Recognition) technology, sending notifications and reminders through multiple channels, helping staff proactively prepare documents and shorten waiting times for citizens. The monitoring system will alert center leaders to overload situations so they can manage operations flexibly, thereby improving management efficiency and service quality, in line with administrative reform and digital transformation requirements.

Ms. Nguyen Thi Tuyet Nhung, Director of the An Lac Ward Public Administrative Service Center, informed: “The pilot implementation of the “eGov An Lac - Online Queue Numbering Application” model has served nearly 186,000 residents in the ward, averaging 400-500 applications per day. In April alone, the center received and processed 3,886 applications, with a 100% on-time rate.”

Promoting the pioneering role of young people.

With the spirit of "Where there is a need, the youth are there; where there is difficulty, the youth are there," the youth union members always demonstrate initiative and responsibility in supporting people to access and apply digital technology .

Mr. Ta Minh Chanh Duc (left) guides people through the process of obtaining a queue number using the "eGov An Lac - Online Queue Numbering Application" app. PHOTO: QUANG HUY

In Saigon Ward, the Ward Youth Union has deployed a community-based digital citizen volunteer team, assisting nearly 30,000 people in accessing online public services and digital applications, promoting cashless payments, and building a 4.0 road network. “The Ward Youth Union continues to actively participate in volunteer teams, supporting residents and the elderly in installing and using technology applications such as VNeID and the Ho Chi Minh City Digital Citizen app; participating in the digitization of documents and population data, serving Project 06 on the development of population data applications,” said Tran Ngoc Tri, Secretary of the Saigon Ward Youth Union.

Similarly, youth union members in Binh Thanh ward actively guided residents in completing administrative documents during "Volunteer Saturday." Nguyen Hoang Dan Khanh, Secretary of the Binh Thanh Ward Youth Union, shared that with a proactive spirit, the ward's youth union members always wholeheartedly support and guide residents and businesses to the Public Administrative Service Center to complete administrative procedures. This activity not only helps reduce the workload for officials and civil servants in the ward but also helps residents, especially the elderly, easily access modern administrative services.

According to the Citizen and Business Service Index, Ho Chi Minh City is expected to achieve a satisfaction rate of 99.44% by the end of 2025 and 100% in the first few months of 2026. At the grassroots level, young people in Ho Chi Minh City are becoming a bridge between the government and the people, accompanying citizens during the digital transformation period by guiding and supporting them with even the smallest steps when submitting online applications.

In suburban communes such as Ba Diem, Vinh Loc, Tan Vinh Loc, Phuoc Thanh, Hung Long, and Thai My, digital transformation work is also flexibly implemented by youth union members, closely aligned with people's lives through models such as: Community Digital Technology Teams, Digital Literacy Programs, etc.; thereby improving people's ability to access technology, especially the elderly and unskilled laborers.

At the Ba Diem Commune Public Administrative Service Center, upon entering the gate, residents are warmly welcomed by the center's young staff, who inquire about their needs and quickly guide them through the necessary procedures. Among these dynamic young people, Ms. Nguyen Thi Tuyet No (a non-specialized staff member of the center) leverages her technological expertise, working with her young colleagues to process documents quickly and assist residents with installing and recovering VNeID passwords, and guiding them on how to submit applications online. Many people commented with satisfaction that, anytime and anywhere, young people always play a pioneering role in serving the people.

QUANG HUY

Source: https://www.sggp.org.vn/suc-tre-trong-chuyen-doi-so-post853506.html