Over 50% of electricity customers have installed the EVNHCMC Customer Service App.
Every time she receives her electricity bill notification, Mrs. Nguyen Mai Lien (72 years old, residing in Thu Duc City, Ho Chi Minh City) opens the detailed electricity bill statement to check if her children and grandchildren used more electricity this month than before. In September, while her daughter was complaining loudly about the much higher electricity bill compared to the previous month, Mrs. Lien calmly sat and examined the detailed electricity bill statement on the EVNHCMC CSKH app. Then, she grumbled: "Didn't you see that the billing period is more than 3 weeks long? Instead of being recorded on August 7th, it was recorded on August 31st. Didn't you read the newspaper? Didn't you know about the change in the meter reading date? It's just this month, but next month it'll be at the end of the month again. They just rush in without doing any research. The only thing they're good at is forgetting to turn off the lights." While grumbling to her daughter, she went into her daughter's room and turned off the TV that was on but unattended.
For a retired teacher like Ms. Nguyen Mai Lien, using a smartphone proficiently, installing apps to track electricity bills, and shopping online through e-commerce apps is nothing new. This is also one of the successes in the digital transformation efforts of the electricity sector, bringing convenience to every home and every citizen, regardless of age. "I liken this to a 'smart' app. It 'understands' what you want; you find the information you need. It's very clear; the only thing is to take the time to open it and look a little, and you'll find a lot of necessary information, from email addresses, hotline numbers, how electricity prices are calculated at each tier, to details of how many kilowatt-hours you use each day, so you know how to save money…," Ms. Lien shared.
Instead of having to spend time and effort traveling back and forth like in previous years, more than 2.7 million electricity customers now use the service. Today, with EVNHCMC, all you need to do is use a smartphone with an internet connection to complete all your electricity-related requests and procedures online.
Ho Chi Minh City Power Company is one of the leading units in digital transformation.
Speaking to Thanh Nien newspaper , a representative from EVNHCMC stated that since 2015, EVNHCMC has been developing a customer care application and utility (EVNHCMC Customer Care App) alongside the effective deployment of a remote metering system. The aim is to provide customers with the quickest and most convenient service by offering new services and empowering them to monitor their electricity usage. Simultaneously, customers can monitor the quality of electricity services anytime, anywhere through the EVNHCMC Customer Care app and website. Since then, the app has been upgraded once and currently has over 1 million users, accounting for nearly 50% of the customer base.
Install the app to get home delivery.
"The remote metering system not only collects electricity readings remotely to calculate electricity bills for customers but also provides additional information related to their electricity usage. For example, it alerts customers to unusual increases/decreases in electricity consumption, and warns about operating parameters such as current, voltage, and power factor. These alerts are automatically sent to customers via the EVNHCMC CSKH app, Zalo, email, etc. From there, customers can proactively develop flexible, efficient, and more economical electricity usage plans, contributing to environmental protection and reducing economic costs for their families and society."
According to EVNHCMC representatives, customers can now access all electricity services anytime, anywhere, and 24/7. All information regarding electricity, including meter reading schedules, power supply schedules, request submissions, and tracking the progress of electricity services such as new electricity purchase contracts; contract changes/additions; contract renewals/terminations; temporary power outages; metering equipment inspection and testing; and monitoring electricity consumption, are all available online.
"The vast majority of electricity customers in Ho Chi Minh City are particularly satisfied with the feature of monitoring monthly electricity consumption on the EVNHCMC CSKH App, as well as the electricity usage threshold alert feature, enabling them to proactively control and adjust their electricity usage for safe and economical use every day," an EVNHCMC representative emphasized.
For customers with high electricity consumption through dedicated substations, EVNHCMC also provides daily electricity usage charts, power charts, current charts, power factor charts, etc., every 30 minutes to allow customers to remotely monitor the power system in near real-time. Providing this information is crucial for utilizing this data in production and business operations. In addition, through the EVNHCMC CSKH application, electricity customers can quickly receive notifications of abnormal situations in the power system to coordinate with the power sector for timely inspection and handling, minimizing power outages, ensuring stable, continuous, and safe power supply, and improving power supply reliability.
"In the coming time, the city's electricity sector will continue to upgrade and add more advanced features to make it easier for customers to use. For example, improving the responsiveness of services, tracking the route of electricity repair technicians, making free calls through the app… Especially, providing advanced consultation support and allowing customers to choose their consultants through the app," emphasized Mr. Phan Hoang San - Director of the Customer Care Center of EVNHCMC.
INSTRUCTIONS FOR INSTALLING THE EVNHCMC CUSTOMER SERVICE APP ON MOBILE DEVICES
Step 1: Search for the keyword "CSKH EVNHCMC" on the AppStore for iOS, or "EVNHCMC CSKH" on CH Play for Android.
- Or access the link:
- Or scan the QR code.
Step 2: Tap "Install" to begin installing the app.
Step 3: Go to "EVNHCMC" and "Link PE code now"
Step 4: Enter the 13-character customer code and then click " Check Information ".
Step 5: After clicking " Check information " è If the customer code is correct, select " Create link with this PE code "
Step 6: Click " Complete " to finish the linking process.
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